Customer Services Representative
University of Southern California - Los Angeles, CA

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USC Auxiliary Services, one of the largest divisions at The University of Southern California, is a dynamic organization comprised of five integral business units: USC Bookstores, USC Hospitality, USC Housing, USC Transportation, and the Radisson Hotel. At USC Auxiliary Services, we strive "to create the best USC experience" with quality products and services that anchor our Los Angeles campuses.

USC Auxiliary Services is seeking a Customer Service Representative to join its Housing team.

The Customer Service Representative is a key agent in creating the Best USC Experience within USC Housing services.

Job Accountabilities:
Provides customer service to students, faculty, staff and external customers in a friendly manner; meets customer needs, offers options, and resolves difficult problems in a timely, professional manner.

Trains, schedules, assigns and prioritizes workloads to Customer Service Representatives and oversees daily operations as directed by department manager; ensures all employees clock in and out on time and follow proper meal/rest period policies.

Provides information regarding policies and procedures, terms and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers.

Identifies and prioritizes problems and issues related to service area. Performs research, offers solutions, options and strategies. Refers to appropriate person or department as needed, and/or arranges for service. Tracks problem status until resolution is achieved. Maintains close contact with customer to give updates on progress toward resolution of issue or service request.

Notifies appropriate personnel in the event of an emergency. Maintains complete and accurate records of all student-or staff-related safety incidents.

Uses information systems to input data, maintains databases, performs research for projects or issues, generates reports, etc.

Interprets terms and conditions of contracts, authorizes change/exceptions to contract terms, generates contracts or forms for distribution.

Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork. Maintains quality/quantity standards. Verifies contracts or forms for completeness and accuracy of information. Updates and maintains all necessary records and/or logs.

Represents department to students, parents, faculty, administrators, staff and other outside customers. May act as representative for department at internal committee meetings such as Customer Service Planning Group.

Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The University of Southern California offers great benefits and perks for eligible staff and dependents, including medical, dental and vision plans, Tuition Assistance, paid time off, flexible spending accounts, retirement plan contribution, and discounts to USC sporting events and USC Bookstores.

The University of Southern California values diversity and is committed to equal opportunity in employment.

Minimum Qualifications:
Minimum Education:
High school or equivalent
Combined experience/education as substitute for minimum education

Minimum Experience:
1 year
Combined education/experience as substitute for minimum experience

Minimum Field of Expertise:
Customer service

Preferred Qualifications

Preferred Education:
Bachelor's degree

Preferred Experience:
2 years

Preferred Field of Expertise:
Student counseling, customer service.

Position Type:

Special Instructions to Applicants:
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