USC Auxiliary Services, one of the largest divisions at The University of Southern California, is a dynamic organization comprised of six integral business units: USC Bookstores, USC Hospitality, USC Housing, USC Transportation, Radisson Hotel and the Los Angeles Memorial Coliseum and Sports Arena. At USC Auxiliary Services, we strive "to create the best USC experience" with quality products and services that anchor our Los Angeles campuses. Whether you come to USC for a day's visit, a world-class education, or a rewarding career, there's a good chance you'll be shopping, dining, riding, or staying with us!
The Customer Service Representative is a key agent in creating the Best USC Experience within USC Housing services.
Provides customer service to students, faculty, staff and external customers in a friendly manner; meets customer needs, offers options, and resolves difficult problems in a timely, professional manner.
Trains, schedules, assigns and prioritizes workloads to Customer Service Representatives and oversees daily operations as directed by department manager; ensures all employees clock in and out on time and follow proper meal/rest period policies.
Provides information regarding policies and procedures, terms and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers.
Identifies and prioritizes problems and issues related to service area. Performs research, offers solutions, options and strategies. Refers to appropriate person or department as needed, and/or arranges for service. Tracks problem status until resolution is achieved. Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
Notifies appropriate personnel in the event of an emergency. Maintains complete and accurate records of all student-or staff-related safety incidents.
Uses information systems to input data, maintains databases, performs research for projects or issues, generates reports, etc.
Interprets terms and conditions of contracts, authorizes change/exceptions to contract terms, generates contracts or forms for distribution.
Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork. Maintains quality/quantity standards. Verifies contracts or forms for completeness and accuracy of information. Updates and maintains all necessary records and/or logs.
Represents department to students, parents, faculty, administrators, staff and other outside customers. May act as representative for department at internal committee meetings such as Customer Service Planning Group.
Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
The University of Southern California values diversity and is committed to equal opportunity in employment.
High school or equivalent
Combined experience/education as substitute for minimum education
Combined education/experience as substitute for minimum experience
Minimum Field of Expertise:
Preferred Field of Expertise:
Student counseling, customer service.
Special Instructions to Applicants:
Quicklink for Posting: