Customer Solutions Engineer
Cybera, Inc. - Franklin, TN

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Department: Marketing and Product Organization
Reports To: Senior Director, Solutions Development

Summary Cybera is seeking an experienced, results-oriented Customer Solutions Engineer. This is a customer-facing Sales Engineer representing Cybera's suite of Security Solutions targeting the retail, healthcare and financial services industries. We are looking for a team player capable of bringing immediate value to a growing managed services company.

Primary Duties & Responsibilities
  • Perform as a customer-facing Sales Engineer working with Cybera sales teams to represent Cybera products and services, architect solutions based upon gleaned requirements and position self as technical resource
  • Work closely with other Cybera teams, including Engineering and Operations, so Cybera accurately delivers client solutions with a thorough understanding of the overall design and requirements
  • Author detailed Solution Summary documents, keep current and publish on the Cybera network
  • Collaborate with cross-functional peers inside the organization to drive revenue growth and achieve overall company objectives
  • Represent Cybera at customer, sales, and partner meetings, tradeshows, conferences, etc.
  • Support the marketing, sales and operations teams during product launches
  • Maintain a wide angle view and subject matter expertise in managed, cloud based security services and solutions
  • Assist in developing product reporting to identify historical results, current performance and forecasting for unit volumes, revenue, profit, churn, etc.
  • Assist in analyzing competitor offerings and strategies, identify opportunities for innovation and market disruption
  • Assist in authoring high level MRD and PRD documents
  • Nationwide travel is required as needed
  • 5+ years in a Sales Engineering or similar role
  • Security industry experience and/or knowledge
  • Network design and architecture experience
  • Strong background in network design tools such as Microsoft Visio
  • Experience as a user of Microsoft Office suite including Excel, PowerPoint and Outlook for email
  • Familiar with the SaaS, and cloud-based design models
  • Track record of attaining cross-functional consensus and delivery of goals on time
  • Ability to define technical security solutions at a business, strategy and functional level
  • Excellent listening, verbal and written communication skills, including the ability to analyze and communicate technical issues, lead discussions, and influence decisions
  • Excellent presentation skills and the ability to adapt messaging to target audience
  • Ability to discuss technical solutions to both highly technical audiences as well as non-technical, business focused Individuals
  • Able to show results orientation, initiative, and organization to meet goals
  • Ability to thrive in a dynamic, fast-paced environment
  • Creative problem-solving, critical thinking and follow-through
  • Bachelor's degree in Engineering, Computer Science, Management or a related field
How to apply: You can either email or mail your resume to Cybera's Human Resources Department. Please remember to include the title of the job you are applying for as well as the state and city in which you want to apply.

Email to:

Mail or FedEx the your resume to:
Cybera, Inc. c/o Human Resources 9009 Carothers Pkwy, Suite C5, Franklin, TN 37067

Cybera is an Equal Opportunity Employer

Cybera, Inc. - 2 years ago - save job