The purpose of the position is to build customer loyalty and confidence by initiating direct customer communication, processing orders, resolving issues and advising customers of stock availability and delivery schedules. In addition, this position will be required to process trade contracts. This position will be responsible for working directly with our Latin American and US customers to assure the highest standards of customer service. The position provides a single point of contact to the customer for order management by acting as a liaison between the customer and various internal MOM departments.
Accurately process customer orders according to MOM order guidelines and work with customers to affirm order size, pricing, freight allowance, item information, product availability, lead time, and other service requirements.
Responsible for the integrity and accuracy of assigned accounts in JD Edwards as it relates to order management (i.e. updating shipping platforms).
Timely entry of approved promotional contracts into the trade planning system.
Understand and help implement departmental and supply chain business strategies related to improving customer satisfaction and reducing supply chain costs.
Identify and actively participate to resolve issues that affect quality or service.
Utilize Spanish to provide excellent customer service to our Latin American and Mexican accounts.
Potential travel to industry events or customer meetings in Latin American or Mexican countries to represent the supply chain area.
Education: Four-year degree in a relevant field of study or relevant experience
Experience: The ideal candidate will have a bachelors’ degree. In addition, the candidate will have a desire to grow and develop in conjunction with the growth of our international business. A candidate will at least have applicable business experience in a dynamic customer service environment.
Skills: Must be fluent in reading, writing, and speaking Spanish. Effective time management; ability to function as part of a team. Strong written and oral communication skills. Ability to tactfully handle a wide range of customer relations, warehousing, distribution, and broker concerns. Strong attention to detail and analytical.
Other: 3rd Party POS and Inventory systems such as Retail Link a plus. NAFTA and other international shipping regulation background would be a plus. Must be legally authorized to work in the United States.
Customers that will include designated US accounts
Customers that will include Mexican and Latin American accounts
MOM Brands - 16 months ago
MOM Brands (formerly Malt-O-Meal Company), a privately held and family owned company, is the third largest cereal company in the United...