Customer Solutions Rep IV
Mindlance - Tulsa, OK

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Job order - 5705217

Title - Customer Solutions Rep IV

Location Tulsa, OK

Duration - 01 Year

Pay rate $15.33/hr

Send resumes to priyankam@mindlance.com

Service Desk agent providing technical support to clients over the phone. Including hardware & software support of PCs, password resets, and in-depth trouble shooting, supporting multiple products (off the shelf and client specific).

Operational environment. The desk runs on a 24x7.

Performance based shift bidding.

Must be able to work any shift.

Must have outstanding attendance and be on-time.

Must have excellent customer service skills

Candidate skills needed:
Advanced PC skills; Windows, Outlook, Internet Explorer, Remote Desktop Takeover, Sharepoint knowledge

SCCM experience/knowledge

Active directory

Troubleshooting skills supporting customers remotely over the phone.

Experience with Helpdesk or Service Desk

Customer service skills would include searching knowledge in database to relay trouble shooting procedures to customer.

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