Customer Success Intern
Dachis Group - Austin, TX

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If you are a detailed-oriented, analytical, tenacious person who loves social media, come talk to us! Dachis Group's Customer Success team is looking for a part-time Customer Success Intern to join our crew – working behind the scenes to troubleshoot problems and be our internal power-user. You will receive thorough training to become an expert on our four social analytics software products – allowing you to truly understand the impact of social media on many brands across the globe.

You’ll interact with a dynamic team of Product Managers, Developers, QA managers, and Customer Success managers. You’ll be extremely popular among all groups, because you will become a problem solver by delving into the details of the data to dissect issues, document anomalies, fix the easy stuff, and report the hard stuff to the team. You’ll sit in on client meetings, but you won’t have make presentations or sell anything.

When you’re not solving problems, you’ll be test-driving the newest functionality of the software or analyzing customer data to develop useful reports for our clients.

What we’re looking for in a Customer Success Intern:
  • Methodical, detail-oriented, comfortable multi-tasking
  • Technically apt (able to talk to developers)
  • Very comfortable with social media platforms, curious about what drives success in social media, and be familiar with basic digital marketing concepts
  • Previous internship work in analytics at an agency or technology company a plus
If this sounds like you, this is an excellent entry-level opportunity to join a growing company on the cutting edge of helping companies engage@ scale via social media.

Dachis Group is the global leader in data-driven social marketing solutions. Built on a proprietary big data analytics platform, Dachis Group’s social performance measurement and amplification software applications, collaborative insights and reporting capabilities, and world leading data-driven social marketing solutions group help the world’s largest brands engage@scale with their customers.

Every day, Dachis Group’s big data social analytics platform monitors over 10 billion social behaviors and 50 million+ social signals in real-time. Dachis Group delivers powerful insights by tracking, monitoring and helping manage conversations and content across 35,000 brands, 100 million social accounts, and an aggregate audience of 7 billion followers, fans, subscribers and contributors from 233 countries across dozens of the largest social platforms.

The company serves many of the world’s largest brand marketers and their agencies including Disney, Estée Lauder, US Cellular, Hewlett Packard, Nestlé, and Nokia.

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