Customer Success Manager
Jobvite - Burlingame, CA

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At Jobvite, we're fundamentally changing the talent acquisition landscape. We believe collaboration, not automation, builds great companies. Our e-recruitment application leverages consumer-friendly Web 2.0 technologies in a radically easy to use product that generates monthly recurring revenues from small to medium-sized businesses.

This is a unique opportunity to get in on the ground floor with a Pre-IPO company that’s leveraging the latest web 2.0 technologies to provide Software as a Service to an under-penetrated SME market. We offer a competitive salary, medical/dental benefits, paid time off, paid holidays and the significant opportunity for long-term wealth creation through early-stage stock options. Jobvite is an equal opportunity employer.

Responsibilities include:
Work with customers to understand goals and business processes

Provide expert knowledge of our application to the customer

During activation, create project timeline and manage the project to meet deadlines and customer goals

Provide ongoing support to customers to ensure their success

Participate in the design of automating features in Jobvite

Drive to continually improve our internal process for customer care

Identify, troubleshoot and resolve issues encountered by users, confirm and report bugs

Document issues using case format in our CRM system and defects in our bug tracking tool

Act as a liaison between our Product Management and Engineering teams

Collaborate with other employees by providing important customer feedback, process-improvement suggestions, new troubleshooting tips and other actions that involve improving our product

Develop technical solutions to be posted to both internal and external knowledge base

Skills and Experience:
Prior applicable experience with named or dedicated accounts in a technical support or professional services environment

Technical competence including general understanding of IT and enterprise software, specifically ASP (“on-demand”, SaaS), networking, hardware, and implementations

A 4 year degree and/or 5+ years of demonstrated industry experience

Working knowledge of enterprise integrations including batch interfaces and Web Services

IT systems and networking experience with exposure to underlying security issues

Demonstrated analysis, problem solving and troubleshooting expertise

Solid understanding of Internet technologies, web servers and web proxy servers

Ability to multi-task and perform effectively under pressure

Comfortable interacting with all levels of management and roles within the client organization

Ability to effectively prioritize and escalate customer issues as required

Excellent communication and presentation skills to effectively explain a solution to a customer's problems

Detailed, organized and results oriented

Ability to learn and assimilate technical information quickly

Ability to manage to service levels and conduct regularly scheduled customer meetings

Enthusiasm, strong work ethic and a positive attitude

PMP and Salesforce experience a plus

Nine to fivers need not apply.

Jobvite - 16 months ago - save job - block
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About this company
The Jobvite social recruiting software platform provides the most complete, advanced technologies to manage the entire range of talent...