At Jobvite, we're fundamentally changing the talent acquisition landscape. We believe collaboration, not automation, builds great companies. Our e-recruitment application leverages consumer-friendly Web 2.0 technologies in a radically easy to use product that generates monthly recurring revenues from small to medium-sized businesses.
This is a unique opportunity to get in on the ground floor with a Pre-IPO company that’s leveraging the latest web 2.0 technologies to provide Software as a Service to an under-penetrated SME market. We offer a competitive salary, medical/dental benefits, paid time off, paid holidays and the significant opportunity for long-term wealth creation through early-stage stock options. Jobvite is an equal opportunity employer.
Work with customers to understand goals and business processes
Provide expert knowledge of our application to the customer
During activation, create project timeline and manage the project to meet deadlines and customer goals
Provide ongoing support to customers to ensure their success
Participate in the design of automating features in Jobvite
Drive to continually improve our internal process for customer care
Identify, troubleshoot and resolve issues encountered by users, confirm and report bugs
Document issues using case format in our CRM system and defects in our bug tracking tool
Act as a liaison between our Product Management and Engineering teams
Collaborate with other employees by providing important customer feedback, process-improvement suggestions, new troubleshooting tips and other actions that involve improving our product
Develop technical solutions to be posted to both internal and external knowledge base
Skills and Experience:
Prior applicable experience with named or dedicated accounts in a technical support or professional services environment
Technical competence including general understanding of IT and enterprise software, specifically ASP (“on-demand”, SaaS), networking, hardware, and implementations
A 4 year degree and/or 5+ years of demonstrated industry experience
Working knowledge of enterprise integrations including batch interfaces and Web Services
IT systems and networking experience with exposure to underlying security issues
Demonstrated analysis, problem solving and troubleshooting expertise
Solid understanding of Internet technologies, web servers and web proxy servers
Ability to multi-task and perform effectively under pressure
Comfortable interacting with all levels of management and roles within the client organization
Ability to effectively prioritize and escalate customer issues as required
Excellent communication and presentation skills to effectively explain a solution to a customer's problems
Detailed, organized and results oriented
Ability to learn and assimilate technical information quickly
Ability to manage to service levels and conduct regularly scheduled customer meetings
Enthusiasm, strong work ethic and a positive attitude
PMP and Salesforce experience a plus
Nine to fivers need not apply.
Jobvite - 16 months ago
The Jobvite social recruiting software platform provides the most complete, advanced technologies to manage the entire range of talent...