Customer Success Manager
QQ Solutions, Inc. - Deerfield Beach, FL

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The Customer Success Manager is responsible for working with new and existing customers to ensure that they learn the use of, properly deploy and are successful in implementing QQ Solutions' technology products and services to grow their businesses and improve their operations. Via telephone, webinars, Web meetings, seminars and customer visits, you will train customers and provide on-going support for their use of our solutions.

About the Company
Named one of the “25 Fastest-Growing Technology Companies” in South Florida by the South Florida Business Journal in 2011, QQ Solutions is a Software as a Service (SaaS) company that provides solutions to help independent insurance agencies grow revenues, enhance productivity and operate more efficiently. Our mission is to help independent insurance agencies compete in the digital world, by leveraging Web technology, social media, Internet marketing and real-time services. We strive to delight our customers by exceeding their expectations in product quality, customer service, training & support, and by meeting their evolving needs through a program of continuous product development and improvement incorporating the best available technologies. Now in our twenty-fifth year, QQ Solutions' headquarters is located in Deerfield Beach, Florida, where we employ 65 people in software development and testing, customer support & training, marketing, sales, IT and administration.

  • Communicating with new customers and coordinate internal resources to ensure that customers are on-boarded successfully
  • Coordinating responses to technical support requests
  • Training new customers in use of QQ Solutions products & services
  • Recommending solutions for customer application needs and questions
  • Providing pre-sales support to sales reps as required
  • Assisting with contract renewals as may be required
  • Coordinating with Sales to up-sell new services to existing clients
  • Providing input to Product Management on new services/products/features
  • Following and enhancing customer support processes
  • Visiting customers as required
  • Technology evangelist—showing customers how they can use our solutions to grow and improve their agency

  • 2-20 or 4-40 license
  • Minimum of 3 years of customer service experience working in a P&C insurance agency
  • Understanding of agency workflows and best practices
  • Experience in using agency management systems, such as QQ Solutions’ QQ Evolution/QuickFile, Applied Systems’ TAM/DORIS, Vertafore’s AMS 360, Hawksoft, other
  • Experience with Windows 7, Vista and/or Windows XP operating systems
  • Proficient with the Microsoft Office software suite
  • Excellent verbal & written communications skills
  • Great presenter
  • Strong telephone skills
  • Proven team player
  • Curriculum development skills a plus
  • College degree desired