Customer Success Manager
Zuora - Redwood City, CA

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Join the Subscription Generation! Zuora is the hottest SaaS company in the Silicon Valley. We were built to change the way people do business and fuel the Subscription Economy. In just 4 years, we've grown 400% annually, raised over $80M in funding from top tier investors, and defined the Subscription Economy. And oh yeah, we've built a killer product too. Here at Zuora we believe that in order to build a killer product you have to have a killer team. Zuora is chock-full of game changers, innovators, and leaders who want to be part of the next wave of successful tech companies. Sound like a place for you? This is your chance to get in on the ground floor with a pre-IPO company that is poised for continued success and set on a trajectory for massive growth. To be frank, now is a pretty exciting time to be here. Join the Subscription Generation today. About Zuora, Inc . Zuora is the global leader in Relationship Business Management solutions. Zuora delivers the subscription billing, commerce and finance capabilities that have become the industry standard to help companies transition to the Subscription Economy. Enterprises and emerging companies alike use Zuora's multi-tenant cloud solution to enable growth strategies, to streamline key processes and to provide visibility into the metrics that matter most in the Subscription Economy. Zuora services innovative customers like Informatica, Tata Communications, Box.net , DocuSign, Xplornet, Ustream and Reed Business Information. To learn more visit www.zuora.com. Description: The Zuora Customer Success Team is seeking a proven leader in account and client management to become part of the Customer Success Management team (CSM) to drive product adoption, share best practices and implement growth and optimization strategies in order to drive maximum value and success within our customer base. The CSM will manage a portfolio of customers working with them directly in a trusted advisor capacity in order to strengthen and retain the relationship as well as grow the account. The CSM is the customer champion within Zuora and will be the main point of contact. The keys to success in this role are the ability to clearly communicate the value of Zuora, partner with the customer to develop a solid growth, optimization and financial reporting strategies, develop relationships with key executive sponsors and be curious and creative in helping your customer thrive in the Subscription Economy. Responsibilities:

Own and effectively manage a portfolio of customers who have deployed Zuora Commerce, Billing and Finance product lines

Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support as their primary contact within Zuora

Serve as the customer’s trusted advisor in the Subscription Economy by helping them to optimize and grow their business

Anticipate customer's future needs and requirements by servicing as the customer’s voice to the entire Zuora organization, including product, marketing, professional services and sales

Ensure the customer is reference-able and connect the customer to advocacy activities

Manage the renewal process and identify expansion opportunities for Sales, Professional

Services and Partners

Required Experience:
Bachelor’s or Master’s degree

5 years direct client management experience in enterprise software, business consulting or related field

3 to 5 years of hands-on experience working with SaaS solutions, billing, ERP, finance or accounting

Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients

Demonstrated effectiveness at facilitating workshops

Outstanding presentation development and delivery skills, with ability to inform, influence and impact all levels of management

Excel in a collaborative, team environment while able to work independently with minimal supervision

Outstanding organizational skills and the ability to manage multiple tasks and requests

Demonstrated ability to grow the relationships and expand the platform footprint with the customer organization

High degree of organization, efficiency, urgency and follow through on program planning and execution

Resourceful and creative troubleshooting skills in order to provide optimal business or technical solutions

Willingness to travel