Customer Success Manager
inMotionNow - Morrisville, NC

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InMotionNow is the industry’s leading provider of workflow automation tools for creative divisions within enterprise marketing departments. We partner with an exciting list of well-known companies, including: Walt Disney, Oakley, Pandora, AMC Television, Lowe’s, NASDAQ, Staples, and DuPont – just to name a few!
The Customer Success Manager (CSM) is ultimately responsible for ensuring the success of a portfolio of inMotionNow’s customers. The CSM will bring inMotionNow’s best ideas, innovations, and capabilities to their portfolio of customers and match these to the customers’ business goals, driving greater business value and executive alignment between inMotionNow and the Customer.
As a CSM, you will be responsible for driving customer adoption and success by providing advice, usage/adoption recommendations, risk identification and mitigation and training. The end result is increased customer satisfaction, retention and expansion of inMotionNow’s footprint.
You will also serve as an escalation point for issues that impact the customer’s success and drive risk mitigation. Reporting to the Director of Client Services, the Customer Success Manager works closely with Sales, Support and Technology teams to ensure our customers are satisfied and successful.
Job Responsibilities
As the CSM, you own ultimate responsibility for the customer’s renewal and for expansion success. You ensure that customers utilize all their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint.
Conduct regular Business Review’s with customers to ascertain current successes, challenges and opportunities for expansion.
Effectively network an account in order to achieve successful execution of the customer’s objectives.
Play a fundamental part in helping your customers establish and manage their Creative Workflow Automation programs.
Identify risks to the customer achieving their stated business goals and developing a risk mitigation plan.
Develop and maintain long-term relationships with stakeholders in your account portfolio by networking between customers, partners, and inMotionNow.
Qualifications
Strong understanding of in-house or agency creative marketing processes, workflows, organization and needs
Minimum 6-8 years of relevant work experience
Experience with account portfolio planning and prioritization
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
Proven effectiveness at leading and facilitating executive meetings and workshops
Ability to prioritize, multi-task, and perform effectively under pressure
PC proficiency
Experience using CRM and Help Desk Technologies (Salesforce, Desk.com)
Able to travel (< 25%)

About this company
inMotionNow is a leading provider of enterprise approval workflow solutions for print, video, and interactive content, bringing efficiency...