The Customer Success Specialist will be responsible for assisting customers in both utilizing our WordStream for PPC software and consulting on search marketing best practices. The Customer Success Specialist will need a background in and be able to clearly explain how to manage PPC campaigns effectively. Additional responsibilities include:
Training and customer support on WordStream for PPC software.
Training and supporting customers through PPC best practices.
Efficiency and organization in managing large PPC campaigns.
Utilizing SalesForce.com for tracking of customer interactions.
Measures of Success : The following key performance indicators shall be used:
Customer lifetime. The Customer Success team has significant, direct impact on this metric. Our goal is to keep our customers for a long time. This team is essential in getting customers ramped up on the product, and proactively checking in with them to insure their satisfaction and continued usage.
Net Promoter Score. Satisfied customers will be key to WordStream’s success and we periodically measure their satisfaction using the Net Promoter Score methodology.
Bachelor's degree required.
Minimum 1 year experience in managing a PPC account.
Excellent verbal and written communication skills.
Prior customer service experience is a plus.
Detail-oriented. Can multi-task and juggle many simultaneous priorities.
Prior experience using Google AdWords, Yahoo Sponsored Search, MSN Ad Center desirable.
Google Analytics or other Web Analytics experience a plus.
Prior experience at a search engine marketing agency is ideal.
Culture fit is important. We are a two-year-old, venture-backed, 35-person company that wants to dominate our market. We work hard, and we want to be successful and make our clients successful.
WordStream, Inc. - 15 months ago
WordStream is a hosted, Software-as-a-Service (SaaS) solution that automates the work in creating and optimizing search engine marketing cam...