HotelTonight, the world’s first 100% mobile travel booking application, is expanding to Europe and we are looking for a customer support agent with fluency in French, German and English. The ideal candidate will also have a wicked sense of humor, impeccable writing skills and a problem-solving mindset to work on our 24/7 help-desk. We are building the world's best hotel booking apps. You will play a key role in a company that is recognized for superior customer service and is fast becoming a household brand in travel.
WHAT YOU'LL DO
Provide superior customer support over the phone, email, and chat in French, German and English.
Answer general questions about HotelTonight and assist customers with using HotelTonight.
Handle customer complaints and booking issues as they occur - responsible for the resolution of billing/booking issues to ensure a flawless guest experience.
Conduct customer feedback surveys and help review HotelTonight app content to ensure top-notch accuracy of data.
Deliver one-call resolution for most customer inquiries.
Help with editing/proofreading/translating to ensure quality across all languages
Various other tasks to ensure we deliver the best support possible!
WHAT WE'RE LOOKING FOR IN YOU
Fluency in English, French and German, bonus for additional European languages and ability to apply cultural sensitivity when providing customer support
A track record in delivering exceptional customer service at a customer-oriented business, bonus for experience in hospitality industry
You ADORE working with the public and all types of people ... and can do it with ease and grace! Your friendly and vivacious personality shine through your verbal and written communications.
Computer savvy and proficiency with iPhone and Android
Ability to multi-task on a regular basis over a variety of communication channels
A natural at efficient and straightforward communications in a non-scripted, high-touch service environment
Demonstrated experience owning customer issues and following them until the customer is happy.
Comfortable being empowered to make decisions; demonstrated sensibility and understanding of the financial implications of those decisions.
Availability for a wide variety of shifts (including early morning and overnight) to service European customers at different time zones
Availability to provide additional hours on holidays and other occasions when business requires it
Availability of a stable high-speed internet connection and a quiet workspace at home
WHAT YOU'LL GET FROM US
Work from your home in your PJ’s!
Health, dental and vision benefits, travel stipend, and more.
Fast-paced work environment where every member’s input is needed and valued.
Ability to get the true start-up experience at a rapidly growing, top rated San Francisco based company!
Interested? Please send us your resume and a cover letter outlining why you are the perfect HotelTonight Support Agent. Requisite language skills, creativity, and a proven passion for support is a must! Let us know your availability/time-line, and make sure to answer the four questions on the next page.
We look forward to hearing from you!