Business Title: Customer Support Associate
Requisition No.: 68654BR
Category: Customer Support
Subsidiary: Bill Me Later
Position Area: US - Maryland - Hunt Valley
Position Location: Hunt Valley Maryland
Shift Details Various shifts, ranging from 8am-8pm, including one weekend day
Primary Job Responsibilities: With 106 million active accounts in 190 markets and 25 currencies around the world, PayPal is one of the world’s fastest growing global ecommerce companies. PayPal has distinguished itself as the faster, safer way to pay and get paid online. The company allows customers to safely send money without sharing financial information, with the flexibility to pay using credit cards, bank accounts, money stored in their PayPal accounts, or promotional financing. PayPal is an eBay company ( www.ebayinc.com ) and is made up of leading online payment services: the PayPal global payments platform and Bill Me Later.
PayPal is experiencing tremendous growth. In 2011, PayPal processed $118 billion in total payment volume and earned $4.4 billion in revenue, up 28% year over year. PayPal is increasingly international, with about 50% of 2011 revenues coming from outside the U. S. PayPal’s revenues represent 38% of eBay Inc.’s 2011 revenues. By 2013, the company expects to generate $6-$7 billion in revenue. In order to achieve this growth, PayPal will focus on three key business opportunities: increasing penetration on the eBay marketplace; expanding its global merchant services business; and leading payment innovation.
PayPal’s mobile business, in particular, has achieved notable growth in a short period of time. In 2011, mobile total payment volume was $4 billion, up five times over 2010. Mobile TPV in 2012 is expected to be $7 billion. The incredible rise in connected devices and smart phones, have pushed the traditional lines between online payments and offline purchases together – opening up an entirely new market for PayPal as the megatrends of mobile, social and local collide. PayPal is looking to enter the next multi-billion dollar market, taking advantage of an evolution taking place in the marketplace. PayPal will play an active role in defining the future of shopping, shaping how consumers shop and pay. PayPal will bring to consumers the ability to pay Anytime, Anywhere and Anyhow. With the acquisition of Where, PayPal now has access to more than 120,000 retailers and brands, offering consumers hyper-local deals when they are near stores that carry products that appeal to them, thereby creating incentives to purchase. PayPal is looking to build the same successful consumer engagement at the retail site as they have achieved historically online. PayPal’s expertise in handling consumers’ transaction data across multiple platforms gives the company a major advantage over competitors.
The Collection Agent will perform a range of collection duties including monitoring the status of aging accounts and obtaining payment on negative balance accounts, while building and maintaining a professional interaction with BillMeLater personnel and customers at all times by phone. Our team provides exceptional customer support, guidance and program knowledge through high quality, positive interactions with every customer to obtain the best possible result. 1.Contact customers via automated dialer system and email transmission in an efficient and effective manner in an effort to identify payment options on past due accounts to bring account in positive standing
2. Research and resolve inquiries verbally, in writing, and on-line
3. Build and maintain solid relationships with our customers by phone
4. Construct individually tailored solutions for all facets of the customer’s repayment management through the use of education and debt repayment plans.
Job Requirements 1. 1. 1+ years of customer service experience via phone preferred
2. Communication skills and experience (e-mail and phone)
3. Experience in an Internet company, financial institution or transaction processor preferred.
4. Command of Microsoft Office products including ability to navigate through a windows environment.
5. Ability to learn and adapt to new software technologies.
6. Strong working knowledge of PC based internet and software applications
7. Proficiency in external systems and software (The Internet, Microsoft Office - Outlook, Word, Excel).
The candidate needs to be able to work a flexible schedule which may include evenings and weekends.
An acceptable background check and credit check are required for all candidates offered employment.
Education Diploma or Equivalent
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