The Customer Support Associate is part of the Order Fulfillment Team involved with our online gift card product.
The Order Fulfillment Department is open 7 days a week from 9-530.
Client verification process support.
• Contacting up to 50 customers daily
• Verifying information with our customers over the phone
• Entering qualified responses in to customized database
• Ensure customer satisfaction through adhering to policies, guidelines, and procedures
• Other support tasks as assigned
• Customer service ability to respond effectively to customers
• Utilize a professional telephone speaking voice and demonstrate a positive demeanor
• Ability to work with a sense of urgency
• Can-do and positive attitude
• Able to make decisions with little direction
• Proactive approach to solving problems
• Previous call center a plus
Cardpool, Inc. - 10 months ago
Cardpool, a subsidiary of Blackhawk Network Inc, is the fast-growing gift card exchange company where customers can buy, sell, or trade gift...