Customer Support Associate
Cardpool, Inc. - San Francisco, CA

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The Customer Support Associate is part of the Order Fulfillment Team involved with our online gift card product.

The Order Fulfillment Department is open 7 days a week from 9-530.

Client verification process support.

• Contacting up to 50 customers daily
• Verifying information with our customers over the phone
• Entering qualified responses in to customized database
• Ensure customer satisfaction through adhering to policies, guidelines, and procedures
• Other support tasks as assigned

• Customer service ability to respond effectively to customers
• Utilize a professional telephone speaking voice and demonstrate a positive demeanor
• Ability to work with a sense of urgency
• Can-do and positive attitude
• Able to make decisions with little direction
• Proactive approach to solving problems
• Previous call center a plus

Cardpool, Inc. - 10 months ago - save job - block
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About this company
Cardpool, a subsidiary of Blackhawk Network Inc, is the fast-growing gift card exchange company where customers can buy, sell, or trade gift...