Customer Support Associate
Cardpool, Inc. - San Francisco, CA

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The Customer Support Associate is part of the Order Fulfillment Team involved with our our online gift card product. The Order Fulfillment Department is open 7 days a week from 9-530. Client verification process support. Responsibilities Contacting up to 100 customers daily verifying specific date Verifying information with our customers over the phone Entering qualified responses in to customized database Ensure customer satisfaction through adhering to policies, guidelines, and procedures Other support tasks as assigned Requirements Customer service ability to respond effectively to customers.

Utilize a professional telephone speaking voice and demonstrate a positive demeanor. Ability to work with a sense of urgency Can-do and positive attitude Able to make decisions with little direction Proactive approach to solving problems

Cardpool, Inc. - 2 years ago - save job