Are you tech-savvy? Do you enjoy interacting with new people every day? If so, we have an exciting opportunity for you. Liferay is looking for a sharp and hard-working Customer Support Engineer to join our growing support team. As a Customer Support Engineer you will have an opportunity to help resolve Liferay portal issues for hundreds of customers in fields that range from entertainment to finance to government and more.
Major Objectives & Sub Objectives
1. Resolve mission-critical issues for customers building intranets, extranets, and websites with Liferay Portal
Manage 20 issues/week
Resolve 80% of minor issues and 50% of major issues without escalation
Call customers for 50% of issues
Communicate status updates with variety of customers on average 12-15 times/day
2. Configure different environments per day to test and reproduce customer environments and issues
Deploy Liferay Portal to 100% of application server/database deployment matrix
Reproduce 50% of issues in 24 hours
3. Create documentation for private/public self-help knowledge repository
Create 3 documents/week
Experience working with various application servers (Tomcat, Jboss, Glassfish, Weblogic, Websphere)
Experience working with various databases (MySQL, Postgresql, Oracle, SQL Server, DB2)
Experience building websites
Experience implementing projects with strict deadlines
1-2 years experience working in a customer service capacity
Liferay is the provider of leading enterprise open source portal and collaboration software products. With offices in North and South America, Europe, Asia, and Australia, Liferay offers professional services, technical support, custom development and professional training for many Fortune 500 companies worldwide.
Salary is based on previous experience.
Liferay - 8 months ago