Customer Support Engineering Document Logistics
GE Transportation - Jacksonville, FL

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GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

The Customer Support Engineering Document Logistics will support general document and project handling.

Essential Responsibilities

In addition, you will:
Process As-In-Service plans according to requirements set by customer

Recognize and differentiate types of documents and requirements relative to when they are used

Assure that work is performed in compliance with the company's quality standards and processes, providing the delivery of high quality products and services to both internal and external customers

Handle project requests from customers in a timely, efficient and accurate manner

Be responsible for record maintenance, which consists of checking projects in, verifying what was received, emailing customers, mailing completed projects to field personnel and entering data into the RailDOCS program

Be self-motivated, analytical, organized and detail oriented

Perform other related duties

Communicate effectively while dealing with customers and employees

Receive detailed information through oral communication and to make fine discriminations in sound

Make sound business decisions

Understand and interpret inquiries, written reports and company literature

Access, input and retrieve information from a computer or calculator

Perform under stress

Be creative and resourceful

Meet tight deadlines and produce quality work under pressure

Work independently with a minimum of supervision

Work under pressure and in stressful situations and still show an enthusiastic and positive attitude

Establish credibility and be decisive while still recognizing and supporting Company preferences and priorities

Plan, prioritize and follow through on projects assigned with minimal supervision required

Be tactful, mature and flexible


High School Diploma / GED

Eligibility Requirements:
Ability and willingness to sit for 4-8 hours per day

Ability and willingness to stand for 4-6 hours per day

Ability and willingness to lift 10 to 30 lbs

Ability and willingness to maintain finger movement and dexterity

Ability and willingness to wear personal protective equipment

Ability and willingness to prove and maintain a good driving record

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

Specific experience with CSX plans, documents and processes

Experience with RailDOCS program

Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century.

GE Transportation, a unit of GE, solves the world’s toughest transportation challenges. GE Transportation builds equipment that moves the rail, mining and marine industries. Our fuel-efficient and lower-emissions freight and passenger locomotives, diesel engines for rail, marine and stationary power applications, signaling and software solutions, drive systems for mining trucks, and valueadded services help customers grow. GE Transportation employs approximately 12,000 employees worldwide.

Learn more about GE Transportation today!

GE Transportation Optimization Solutions is a leading provider of transportation management software and analytics to the railroad industry. Optimization Solutions is part of GE’s (NYSE: GE) $2.5 billion a year software operations with more than 5,000 software professionals worldwide. GE Transportation Optimization Solutions offers integrated rail transportation solutions for enterprise-wide data integration and sharing. Optimization Solutions solve the world’s toughest rail transportation challenges by leveraging in-depth knowledge of rail operations, intermodal terminal operating systems, and multi-modal transportation management to provide Software as a Service and licensed solutions to railroads and industrial shippers. GE Transportation Optimization Solutions software is used to manage rail and intermodal operations, signal and communication assets, railcar repair billing and inventory, and multi-modal visibility, planning, and execution for industrial shippers and logistics service providers. For more information please visit


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GE Transportation solves the world’s toughest transportation challenges. GE Transportation builds equipment that moves the rail,...