Customer Support Lead
Fuhu, Inc. - Los Angeles, CA

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Fuhu Inc., is the leading designer, seller and innovator of “thoughtful” consumer products and services for children. Creator of the nabi™ tablet, the world’s first tablet made just for kids, Fuhu provides an ecosystem of hardware, software services, and accessories to immerse kids in rich and engaging experiences. nabi ™ is available in all major U.S. retailers including Walmart, Best Buy, GameStop, and As the nabi cares Customer Support Lead you will be responsible for creating brand loyalty and advocacy by providing exemplary customer service and support to our community.


· Creating brand loyalty and advocacy

· Problem solving

· Developing unique solutions

· Deliver the highest quality of customer care, always keeping in line with company values

· Offer a thorough understanding of product

· Direct email and phone-based customer interaction to answer and resolve a wide variety of inquiries

· Respond to inquiries, and either solve customer inquiries on own or escalate problem to issue to supervisor for resolution

· Manages and is accountable for customer support representatives
o Manage the schedule of customer support representatives
o Monitor the answering of all inquiries
o Customer support training
o Solving customer issues and concerns
o Attend required staff meetings

· Experience in the consumer electronics industry is highly desired

· Bilingual is preferred, but not required


· Bachelor's degree or equivalent experience is preferred

· Genuinely cares and will go above and beyond to deliver the best experience to our customers

· Proven track record of successful leadership in management position

· Minimum 3 years supervisor experience in a high volume customer support environment

· Excellent communication skills, both written and verbal

· Self-motivated and motivating

· Strong desire to learn and grow

· Ability to work in a fast paced, dynamic environment

About this company
7 reviews
Fuhu, Inc., creators of the nabi Tablet, Fooz Kids and urDrive, is a leading provider of cloud-served software, applications, and services...