Olin Chlor Alkali is a major North American manufacturer and marketer of basic chemicals. Our 1,500 employees are encouraged to participate as if they are owners of the company and have helped shape us into one of the world's leading manufacturers of chlorine, caustic soda and related chemicals. These chemicals are core ingredients in the manufacture of an exhaustive array of products - from pharmaceuticals to water purification to plastics, household cleaning products and even clothing - virtually any product you can imagine. But what really makes Olin special is our culture - a culture where every person is an integral part of the success of the company, where co-workers support and encourage each other, and where “valuing people” is not a slogan or a poster on the wall – it’s a way of doing business every day.
Olin Corporation Chlor Alkali Products Division has an opening in its Niagara Falls, NY, facility for a Customer Support Manager. The CS Manager will be responsible for supervising the Customer Support Team members and working with customers, plant locations and carriers to maximize on-time deliveries, minimize costs and improve service to the customer.
Managing the day-to-day activities of the Customer Support Representative teams.
Monitoring and managing customer feedback, including c onducting investigations and determining root causes for customer complaints and near misses. Identifying and implementing corrective actions that prevent recurrence.
Initiating incident investigation and identifying root causes related to Responsible Care objectives.
Working with rail & truck carriers to improve their Responsible Care performance. Monitoring all safety and health program activities for Customer Support Team.
Managing the departmental expense budget.
Participating in Customer and Carrier training programs held at the plant.
Other projects and responsibilities as required for the position.
Monitor Terminal & Bleach plant inventories
Monitor railcar product fleets to protect plant operating rates and for railcar regulatory maintenance
Responsible for accounts receivables for customers managed by all teams and days sales outstanding
Minimum requirements include:
BS degree* in Business, Logistics/Transportation, Marketing or a related field required.
Minimum of 5 years' experience in a management role; preferably in the chemical industry.
Must have or be able to obtain a passport for occasional travel to Canada.
Proficiency in Microsoft Office required. Knowledge of SAP is a plus.
Strong leadership, supervisory, and problem-solving skills are a must.
Excellent verbal and written communication skills to deal with employees, customers and carriers are required.
The ideal candidate will have be self motivated, have the ability to handle multiple and shifting priorities while working in a fast-paced environment.
Demonstrated outstanding customer service skills and the ability to effectively manage time are required.
Preference given to candidates with experience in manufacturing, distribution, or chemical plant environments.
Knowledge of US regulations for rail and truck shipments is preferred.
Ability to comply with DOT training is required.
Membership in the International Customer Service Organization, Chemical Customer Service Management Group is a plus.
Olin is an equal opportunity employer. M/F/V/D.
- D egree has to be from a school that is accredited by an accrediting agency recognized by the Secretary of Education of the U. S. Dept of Education
Olin Chlor Alkali - 10 months ago