Customer Support Manager
Entrepreneurial Advantage - Saint Louis Park, MN

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SummaryWe are currently seeking a Customer Support Manager to oversee day to day operations for our Digital Marketing Customer Support team. The Customer Support Manager will have a desire to lead our team supporting our customers internal and external with proven processes for the best website solutions for our customers. The candidate will flourish in a fast-paced environment. The CSM will manage all resources supporting our clients working with the Digital Marketing Team applying proven best practices.ResponsibilitiesLead support team using proven supervisory and/or management techniques to meet desired company objectivesDuties may include, managing the tasks, working arrangements, staff meeting, training and development programsExpedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing friendly and confident informationHelp solve problems that affect the service, efficiency, and productivity of the front end teamProvide help and advice to customers using organization's products and/or servicesInvestigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistantAnalyze statistics or other data to determine the level of customer service your organization is providingDeveloping customer service procedures, policies and standards for organization and/or departmentKeeping ahead of developments in customer service by reading relevant journals, going to meetings and attending coursesAssist in the recruitment and hiring of the most qualified applicants to meet the needs of the front end.Provide orderly maintenance of equipment and suppliesPerform other tasks as assignedRequirementsQualifications:College Degree in Communications, Marketing, or BusinessExperience managing a support team in a Digital Marketing environment preferredSome management or supervisory experienced required Knowledge/Skills/Competencies:Ability to provide outstanding customer service Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately Ability to manage front end operations effectivelyAbility to process information through computer systemAbility to communicate in a clear, concise, understandable manner, and listen attentively to others, understands material, and provides instructions to all employees Personal Attributes:Strong work ethicTakes personal accountability and pride in workAbility to work under accelerated timeframes and within budgetAbility to adapt to changes in prioritiesTolerance for conflicting demands on time and resourcesAbility to learn and apply new conceptsFlexible To Apply or for more information please contact: Missi McKownRecruiterCorTalent, LLC612-269-7698 (c)
Entrepreneurial Advantage - 2 years ago - save job
About this company
Entrepreneurial Advantage (EA) Provides Proven Strategic Internet Marketing; Financial Modeling for Your Business; Repeatable Growth and...