Customer Support Representative
Machine Zone - Palo Alto, CA

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The Customer Support Representative is an important piece of the customer support team at Machine Zone and will report to our CS Manager. You should be friendly, have exceptional written communication, and enjoy being an expert at our games. You will be the first line of contact between millions of global players and Machine Zone. This is your chance to be a part of gaming history!

Responsibilities:
Answer player feedback in a clear, concise manner
Work with our QA department to make sure players' bugs are addressed in a timely manner
Have expert knowledge of our games in order to address issues with ease
Work with an international customer service team to assist multi-language players

Requirements:
3+ yrs of customer service experience in a retail environment or 1+ yrs of online customer service experience
High regard for confidentiality
Clear communication skills, including proper grammar and spelling
Positive, friendly, and able to keep calm during stressful situations

Refer a Friend:
We rely on your referrals for our success, and to show our appreciation, Machine Zone offers a Referral Bonus Program. If you refer someone to us for a full-time position and we hire them, you will receive a $1000 referral bonus after 90 days of successful employment. Certain rules, restrictions, and eligibility requirements apply. To make a referral or to learn more about the Referral Bonus Program, please contact us at referralmachinezone.com.

Top Reasons to Join Us:
Be part of the most innovative mobile gaming company with phenomenal growth opportunities
Competitive compensation package, bonus initiative plans, 401K, full health benefits, ST/LT insurance and unlimited vacation
Located in downtown Palo Alto near all the restaurants, bars, and cafes
Food, snacks, drinks, and lunches/dinners with founders
Monthly events (offsite mixers, game nights, ice cream socials, etc.), group lunches, holiday party, ping pong table, video games… and more!

About Us:
Based in Palo Alto, Calif., Machine Zone, Inc. (formerly Addmired) is focused on creating the most engaging free-to-play mobile social games in the world. Launched in 2008 with Y Combinator, Machine Zone has seen explosive annual growth with its highly successful free-to-play games, including iMob, Original Gangstaz, Global War, iMob 2, Race or Die 2, among others. To date, the company has well over 40 million downloads of their iPhone games. The company operates profitably and has raised two rounds of funding from Anthos Capital, Baseline Ventures, and Menlo Ventures.
Winner of the Crunchies Award (Techcrunch), we are a unique, highly talented and ambitious team of free-to-play game experts and rock-star engineers, all focused on building highly engaging mobile experiences for its gamers. We continue to expand our teams and look for top talent around the world to build not only the most exciting technical and social projects in mobile gaming, but to help create the best gaming company. Come and be part of the revolution!

Machine Zone does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Machine Zone will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Machine Zone and will be processed accordingly without fee.

Machine Zone - 12 months ago - save job - block
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About this company
Based in Palo Alto, Calif., Machine Zone, Inc. (formerly known as Addmired, Inc.) is focused on creating the most engaging free-to-play...