Customer Support Representative
Single Digits, Inc. - Manchester, NH

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Customer Support Representative Job Description

Reporting to the Support Operations Manager, the Customer Support Position has the following responsibilities:
  • Troubleshooting with end-users to resolve connection issues.
  • Provide superior customer service to all callers.
  • Documenting and tracking all troubleshooting completed within the ticketing system.
  • Recognize and escalating larger network issues.

Ideal candidates will possess the following core competencies: strong verbal and written communication skills, multitasking capability, self starter, customer oriented team player, past experience working proficiently with: DHCP, TCP/IP, SNMP, VPN, LAN/WAN, Linux, Mac, Windows Operating Systems: XP, Vista, 07.

This position requires a highly-motivated individual willing to work as part of a team in an exciting, fast-paced environment. Providing excellent customer service and maintaining a high level of professionalism at all times is expected. A proven track record of punctual and consistent attendance must be provided. Flexibility in scheduling a must; evenings and weekends required.

For more information, please contact Single Digits at: (603) 580-1539 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Single Digits is an Equal Opportunity Employer (EOE).