Customer Support Specialist (Technical Support)
Fuhu, Inc. - Los Angeles, CA

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We're looking for dedicated, forward thinking and passionate team members that want to make a difference in people’s lives. As a nabi cares Customer Support Specialist (technical support), you maintain relationships with community members while providing support and service solutions. You love helping people and have a knack for solving problems by taking complex technical concepts and breaking them down into easy to understand solutions. You earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.

  • Engage with customers via phone and email
  • Provide and process information in response to inquiries, concerns and requests about nabi products, features, functionality, and services
  • Diagnose and resolve technical hardware and software issues involving wi-fi connectivity, router setup and nabi user interface
  • Follow standard processes and procedures; offer alternative solutions where appropriate
  • Maintain reports to accurately track call transactions with customers

  • Experience working in a fast paced customer support environment
  • High interest in current technical trends; comfortable with Android based devices; experience working in Windows and Mac iOS computer environment
  • Knowledge of computer connectivity processes, specifically in the area of wi-fi and routers
  • Patient, caring and passionate about technology and helping people
  • Self-motivated team player who has fresh ideas when it comes to increasing customer retention and loyalty

Additional Requirements
  • Thrives in a fast-paced environment and effectively adapts to change ; willing to learn and step outside the comfort zone
  • Flexibility with scheduling; willing to work on weekends and holidays; tenacity to do whatever it takes to get the job done
  • Work hard, play hard attitude!

About this company
9 reviews
Fuhu, Inc., creators of the nabi Tablet, Fooz Kids and urDrive, is a leading provider of cloud-served software, applications, and services...