Crestron's fast-paced Customer Support team is seeking an individual with keen multi-tasking abilities, well organized and easily adaptable to an ever changing environment to:
Ensure all inbound calls and emails from our International Customers and Sales Reps are responded to and resolved in timely fashion regarding:
o Order inquiries
o Pricing and availability
o Product information
o Invoice inquiries
o Shipping issues
Review orders daily for accuracy, product compatibility and timely delivery
Run weekly open order reports and resolve any open order issues
Maintain and grow relationship with existing customers and sales reps by proactively resolving potential issues, answering potential questions, promoting new products and promotions as well as new training courses and tradeshows
Participation in tradeshow and customer-related events
Other duties as assigned
Skills and Education Requirements:
Key Competencies
3-5 years experience in an account management or customer support
Problem analysis and problem solving, listening and problem solving skills
Attention to detail and accuracy
Adaptability Education and Experience
High school diploma, general education degree or equivalent, college a plus
Knowledge or customer service principles and practices
Experience with International practices a plus
Microsoft Outlook, Word, Excel Knowledge of SAP or similar type software a plus Must be able to work in the U.S. without sponsorship
Crestron Electronics - 15 months ago
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