Customer Support Specialist
Crestron Electronics 31 reviews - Rockleigh, NJ

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Crestron's fast-paced Customer Support team is seeking an individual with keen multi-tasking abilities, well organized and easily adaptable to an ever changing environment to:

  • Ensure all inbound calls and emails from our International Customers and Sales Reps are responded to and resolved in timely fashion regarding:
o Order inquiries
o Pricing and availability
o Product information
o Invoice inquiries
o Shipping issues

  • Review orders daily for accuracy, product compatibility and timely delivery
  • Run weekly open order reports and resolve any open order issues
  • Maintain and grow relationship with existing customers and sales reps by proactively resolving potential issues, answering potential questions, promoting new products and promotions as well as new training courses and tradeshows
  • Participation in tradeshow and customer-related events
Other duties as assigned

Skills and Education Requirements:
Key Competencies

  • 3-5 years experience in an account management or customer support
  • Problem analysis and problem solving, listening and problem solving skills
  • Attention to detail and accuracy
  • Adaptability Education and Experience
  • High school diploma, general education degree or equivalent, college a plus
  • Knowledge or customer service principles and practices
  • Experience with International practices a plus
Microsoft Outlook, Word, Excel Knowledge of SAP or similar type software a plus Must be able to work in the U.S. without sponsorship

About this company
31 reviews
Crestron Electronics doesn't mind if its customers have control issues. The company provides hardware and software used to control and...