Customer Support Specialist
True Value - Chicago, IL

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Position Summary

Provide quality service and efficient solutions to meet our Retailers and Specialty Business department needs. While achieving opertional goals and objectives in a cost effective manner.

Resolve and deliver solutions to retailers, associates and vendors on shipments, billings, statements and claims while providing an education on TVC processes and procedures

Process all orders for retailers including weekly warehouse, direct ships, opening stock orders. Assist in resolution of any service level issues to ensure orders are filled complete and on time

Identify and communicate new items, programs, event specials and assortments that is specific to a retailers' line of business

Assist with the execution of meetings, Markets or outside events to insure success
Other specified duties as required

Position Qualifications

Follows basic procedures with little need to vary routine; escalates issues outside of known procedures

Relies upon data, own experiences, other’s perspectives, and a clear process when evaluating course of action and making recommendations and decisions

Is required to understand how improving personal efficiency while maintaining quality, impacts the cost effectiveness of team. Also recognizes the impact of scope changes and escalates to the appropriate next level of management

Knows fundamental concepts, practices and procedures of a particular process, field, or discipline

Possess proficient understanding of widely used PC applications

Possesses working knowledge of specialized PC applications such as Photoshop and HTML coding

True Value - 23 months ago - save job - copy to clipboard
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About this company
43 reviews
True Value Company is one of the world's largest retailer-owned hardware cooperatives. With about 4,500 independent retailers and an...