Provide quality service and efficient solutions to meet our Retailers and Specialty Business department needs. While achieving opertional goals and objectives in a cost effective manner.
Resolve and deliver solutions to retailers, associates and vendors on shipments, billings, statements and claims while providing an education on TVC processes and procedures
Process all orders for retailers including weekly warehouse, direct ships, opening stock orders. Assist in resolution of any service level issues to ensure orders are filled complete and on time
Identify and communicate new items, programs, event specials and assortments that is specific to a retailers' line of business
Assist with the execution of meetings, Markets or outside events to insure success
Other specified duties as required
Follows basic procedures with little need to vary routine; escalates issues outside of known procedures
Relies upon data, own experiences, other’s perspectives, and a clear process when evaluating course of action and making recommendations and decisions
Is required to understand how improving personal efficiency while maintaining quality, impacts the cost effectiveness of team. Also recognizes the impact of scope changes and escalates to the appropriate next level of management
Knows fundamental concepts, practices and procedures of a particular process, field, or discipline
Possess proficient understanding of widely used PC applications
Possesses working knowledge of specialized PC applications such as Photoshop and HTML coding
True Value - 20 months ago
To survive against home improvement giants such as The Home Depot and Lowe's, True Value (formerly TruServ) is relying on the true...