Customer Support Specialist
Xignite, Inc. - San Mateo, CA

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Xignite is a fast-growing startup that is transforming the financial market data industry. We are the market leader, serving the industry’s broadest selection of financial data that powers mission-critical applications for Citi, Dow Jones,, Starbucks, and NASDAQ, to name a few.

Xignite Support is a talented, creative and energetic team that supports over 900 customers with questions regarding Xignite’s highly-scalable and reliable cloud-computing architecture and financial market data.
The Role

Provide accurate, timely and friendly technical support to Xignite customers primarily via the telephone and E-mail. The Customer Support Specialist (CSS) will triage and respond to support issues that are often complex in nature, carry differing priorities that must be addressed within predetermined service levels, so the CSS must be adept at balancing multiple priorities.

Gain a deep understanding of the financial market data industry and customer requirements, and work with the product and engineering teams to create just-in-time deliverables.

Demonstrate the flexibility and capability to work in a fast-changing environment.

Demonstrate a strong sense of ownership of each customer request, clear understanding of the customer requirement and a shared sense of urgency in responding to and resolving each request.

Be a strong partner to other members of the Support, Engineering, Sales and Product teams, supporting them as a team to improve the Xignite customer experience.

Your Skill Set

Passion for service, positive attitude, enthusiasm, professionalism, and client focus.

Financial Services/Brokerage Operations experience with working knowledge of global financial market instruments, accounting and financial market data used to fuel financial models, portfolio management, 401K programs and a wide variety of applications developed around financial market data.

2-5 years’ customer service experience troubleshooting technical problems

Strong analytical and problem solving skills to investigate and triage issues

Excellent organizational and time management skills

Excellent interpersonal skills, proven listening skills and the ability to communicate in a clear, well-organized manner via phone and email.

Degree in Computer Science or related discipline/experience

Database knowledge and experience with XML and SQL

Understanding of Web Services

Understanding of programming language concepts to triage code-related questions

Bonus Skills

Expertise in Zendesk, GoodData,

Experience working with SOAP and REST

Experience working with AWS, applications deployed to the Cloud

Xignite offers a competitive salary and startup energy with big company benefits including medical, dental, vision, 401K, life, etc. With over 900 clients worldwide, this is a unique opportunity to get in on the ground floor of a great company with real products, real customers, real revenues and exponential growth.