About the company
Our client is a global logistics provider.
The Customer Support Supervisor is responsible for overseeing the customer service and inventory departments. This associate is responsible for covering subordinates during an absence, writing and giving yearly reviews for those reporting to the supervisor, dealing directly with customers on complaints or issues, and creating and implementing new procedures and technologies to improve the work flow. The supervisor may be required to discipline individuals and is required to remain compliant with company policy and procedures
Who we are looking for
Offer superior customer service to our internal and external customers by responding to customer inquiries in a timely and professional manner.
Responsible for running reports in order to identify errors, manage backorders, and manage inventory.
Responsible for processing bulk orders and proactively following up on orders to meet customer requirements.
Responsible for inputting inventory received daily and adjust current inventory for labeling errors, missing products, and returns.
Process new orders received via phone, fax, email, and imports.
Pack out and allocate orders for processing.
Update customer on backorders daily, by sending the automated email notification from order entry.
Responsible for processing replacement orders for damaged or incorrect merchandise.
Track and expedite delivery of shipments as necessary.
Process credit card charges as necessary.
Proactively follow-up on orders to meet customer requirements.
Process error reports and invoices for manager approval.
Generate reports such as Daily Run Reports and Open Order Reports.
Provide support to Inventory Coordinator, Product Coordinator, Shipping and Production departments.
Review S.O.P.s yearly and create new ones as needed.
Turn in weekly report to the director of operations detailing the previous weeks activities.
What's on offer
A permanent opportunity
Page Personnel - 17 months ago
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