As a Customer Support Technical Analyst at Verian Technologies, your primary
objective(s) will be to assist clients with use of our enterprise software
application, provide product assistance and phone support, troubleshoot software
challenges, and provide written documentation for the support team. You will
also manage technical support cases for multiple clients and assist in the
resolution of technical, business and logical software issues. You will also be
expected to identify and document software issues, and collaborate withour
engineering team to achieve resolution. Additionally, this person will build and
maintain strong client relationships and handle multiple tasks to support the
Services team.
Minimum Requirements:
To be considered for this position, you must have prior experience in Technical
Support, Programming fundamentals, and/or Help Desk positions.
You must possess and demonstrate intermediate-level technical skills within
network environments, as well as be proficient in SQL, web servers, enterprise
application support, networking, web programming, and HTML.
You must be a strong relationship builder and problem solver, and have a desire
to help clients succeed. In addition, you must be a team player as well as
results and goal-oriented. Applicants will be expected to have an energetic,
assertive, customer-centric personality with a strong work ethic and excellent
communication and writing skills.
Recommended Qualifications:
Working knowledge of Java, Oracle, and MS SQL Server is desired. Software
solutions implementation experience is a plus. Strong communication skills, both
written and oral, are a must.
Education:
Minimum of Bachelor’s degree in computer science, information systems, or
related field.
Verian Technologies - 10 months ago
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