Work in a call center environment, balancing customer calls with daily tasks.
Responsible for giving quality customer service to every customer call and request
Responsible for taking SDS requests via fax, email and phone from SDS on Demand customers, processing requests with accuracy and speed.
Responsible for assisting online customers, as needed.
Responsible for processing client inventory updates
3rd Shift - 9:00pm - 5:30am
(Must have the ability to be flexible with schedule to meet call center staffing needs)
Commitment and delivery of exceptional customer service to a diverse customer base
Excellent written and verbal communication skills
Effective listening skills
Strong attention to detail and thoroughness
Ability to work in a fast paced and multi-tasked work environment both independently and as a member of a team
Ability to handle medical emergencies calmly and professionally
Proficient in a Windows environment
Proficient navigation and searching of the Internet
Ability to remain in a stationary position for long periods of time
Dependable and professional demeanor
Two years of experience in a customer service environment is preferred
Call center experience is preferred
3E Company - 21 months ago