Provides in-depth technical support for application software, operating systems and integrated 3 rd party products to End-Users and Resellers via telephone and remote connectivity. Manages progress toward results and documents customer communication throughout the �life-cycle� of a reported issue.
Responsibilities :
Customer Issue Management - Provides knowledgeable technical and functional assistance, including in depth troubleshooting guidance to external customers, in a prompt ...
Sage - 18 months ago
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