CUSTOMER TECHNICAL SPECIALIST
Beckman Coulter - Miami, FL

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BEC002569

Danaher Company Description

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems are found in hospitals and other critical care settings around the world and produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. Hospital laboratories are our core clinical diagnostic customers. Our life science customers include pharmaceutical and biotechnology companies, universities, medical schools and research institutions. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on six continents. For more than 75 years, our products have been making a difference in peoples lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.

Description

Responds to customer calls, assessing a customer's requirements and determing the most cost effective solution(s) to a customer's problems. The incumbent provides general technical consulting to customers and company staff distinguishing among hardware, reagent and/or software issues in order to dispatch the appropriate resource at minimum company expense; collects and analyzes data to enhance customer satisfaction; and classifies customer complaint information according to FDA requirement before forwarding it for resolution. Applicant must be able to work all shifts as determined by the business needs including weekends.

Beckman Coulter is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Qualifications

Qualified candidates should have experience as a Medical Technologist or Electronics Technician/Engineer. Associates or Bachelor’s degree in Medical or Biomedical Technology or Electronics Technology/Engineering or strong Customer Service background.

Danaher Corporation Overview

Danaher is a Fortune 200, NYSE-listed, science and technology leader that designs, manufactures and markets innovative products and services to professional, medical, industrial and commercial customers. Our premier brands are among the most highly recognized in each of the markets we serve. The Danaher Business System provides a foundation to our 63,000 associates around the world, serving customers in more than 125 countries. In 2012, we generated $18.3 billion of revenue from five reporting segments:

Test & Measurement

,

Environmental

,

Dental

,

Life Sciences & Diagnostics

, and

Industrial Technologies

. For more information please visit our website:
www.danaher.com

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Organization

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Beckman Coulter

Job Function

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Customer Service

Primary Location

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North America-United States-FL-Miami

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Schedule

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Full-time

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Beckman Coulter - 6 months ago - save job - block
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About this company
131 reviews
Beckman Coulter, Inc., the largest operating company of the Danaher family, is a manufacturer and marketer of biomedical testing instrument...