Customer Technical Support Analyst I
United Stationers - United States

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338665

Description

The Customer Technical Support Specialist I is responsible for providing technical support to external customers for United Stationers/Lagasse/Azerty/ORS-Nasco customer systems such as WebSCORE, Unilink, Interlink, Ussco.com(Solutions Central and Empower Central), Azerty.com, LagasseSweet.com, Supplier Portal, ORS-Nasco, EDI, eLink, and ECDB. The CTS Specialist I acts as a System Analyst for identifying, analyzing and supplying solutions to customer requests/issues, by utilizing their technical knowledge and expertise, involving teams from the business, facility or IT to resolve customer issues. This position will be responsible for:

Responding to customer and vendor phone or email inquiries

Assisting in granting access to the supported sites

Developing support standards and technical documentation for existing systems and new systems or processes that CTS will support in the future.

Qualifications

Excellent customer service and communication skills are required, both verbal and written.

A basic understanding of browsers such as Internet Explorer

Troubleshooting/Analytical skills

The ability to function well in a team oriented support organization

United Stationers - 19 months ago - save job - copy to clipboard
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Don't think that United Stationers is just another paper pusher. The company is a leading wholesale distributor of office supplies and...