Customer Technical Support Representative
Imagine Learning - Provo, UT

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The Customer Technical Support Representative provides telephone and occasional on-site support to our customers to ensure optimal functioning of software and supporting hardware. Employee will take ownership of, document, and achieve timely resolution to new or outstanding customer issues and must maintain a tone of professional care for our customers and their effective usage of our product.

Qualifications

Education/Certification
  • College degree in IT-related field, or comparable work experience
  • Certification or experience with computer operating systems (Mac and Windows)
Required Knowledge
  • Understanding of hardware configuration and setup
  • Working knowledge of networking systems (Microsoft, Novell, etc.)
  • General networking knowledge (LAN, WAN, switches, routers, proxies)
  • Basic understanding of TCP/IP concepts
  • In-depth knowledge of Mac operating system preferred
Required Experience
  • Previous technical support or customer service experience preferred
Skills/Abilities
  • Excellent communication and customer service skills
  • Intelligent ability to identify, investigate, and resolve technical issues via phone and/or remote tools
  • Ability to establish priorities, maintain schedules, and manage time effectively
  • Ability to successfully interact with customers via phone, e-mail, or remote support tools
  • Ability to work with customers in challenging circumstances to resolve concerns
  • Foreign language fluency (especially Spanish) preferred

Imagine Learning - 6 months ago - save job - block
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About this company
Imagine Learning is your language and literacy solution, providing award-winning educational software to hundreds of thousands of students...