Customer and Product Insight Data Analyst
Demandforce - San Francisco, CA

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Customer and Product Insight, Data Analyst

Be the “data guy/gal” on a team that’s passionate about using data to reveal insights about our customers’ desires and behaviors and our product in order to make customers as successful as possible. Use these insights to drive meaningful improvements in customer experience and to drive customer retention. Work across the Client Services organization to bring data and reporting rigor and best practices to our daily operations, as well as our strategic planning.

Responsibilities:
Drive exceptional analysis on cross-functional and complex sets of data and marry analytic insights with business knowledge to drive action across the company and build a programmatic outreach program for customers.
Interpret data and existing metrics from Salesforce, Demandforce and JIRA to identify, test and iterate improvements to processes
Work with Customer Success, Product Insight, Sales and
the larger Client Services Organization to optimize customer experience
Act as the central point of analytical intelligence on product trends, customer behavior and competitive analysis and represent the voice of the customer in a consolidated form.
Articulate clear business justification, prioritization, and dependencies around customer outreach initiatives

Qualifications:
3-5 years of work experience from a leading investment bank, consulting firm, fortune 500 technology company or high growth firm
Experiences at SAAS, or other data-driven organizations
Ideal candidate will have experience in working with data related to customer care, customer success programs and all around customer retention.
Must have advanced knowledge of MS Office Suite and analytical tools (SQL a plus)
Exposure to, and/or high degree of comfort with Salesforce platform reporting
Has participated or led data analysis n highly complex business problems
Ability to conduct sophisticated and thorough analysis, and translate those results to easily digestible messages, presentations and actions
Self-motivated with exceptions communication, presentation, and project management skills
Entrepreneurial mindset, with the determination to dramatically impact the business
Exceptional skillset around mining data, script writing, and manipulating data in Excel and other analytical tools

Demandforce - 9 months ago - save job - block
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