Cylinder Services Coordinator
Air Liquide - Baton Rouge, LA

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Job Description

This position provides a dual function of Sales Support & Field Technician performing in any of the following capacities specifically for applicable equipment and products including but not limited to compressed gas, cryogenic and specialty gas delivery systems; high pressure hoses; regulators; gas manifolds; telemonitoring systems; and cylinder storage equipment. This position reports to a Sales Manager and coordinates their activities directly with customer service, sales and distribution on new business opportunities, installations, audits, assessments, inventory management, administrative reporting, general account maintenance & logistical coordination

Field Support Related Job Responsibilities:
  • Implement onsite cylinder gas management program within assigned customer facilities according to contract terms
  • Manage entire cylinder process on-site at assigned customer facilities including
receive and deliver, under 1000lbs as required, cylinder gases within facilities

  • Complete inventory counts of dock stock product.
  • Connect and disconnect cylinders based on customer & Air Liquide procedures
  • Comply with all applicable HS&E Standards including, but not limited to: PPE, Forklift Operations, Lock Out/Tag Out Program, Confined Space Entry, etc
  • Complete assigned tasks per existing and future defined procedures relating to onsite management
  • Accountable for safety of all persons, and general public surrounding facility
  • Manage MSDS process at customer sites
Sales & Administrative Support Job Responsibilities:
  • Develop min/max levels with all end users for each location by product & maintain customer inventory management documents.
  • Take direct customer account assignments with full account management and growth responsibilities at the discretion of the Sales Manager.
  • Seek opportunities to provide fee based services and negotiate the terms of these services with customers.
  • Utilize proficiently all Air Liquide Cylinder Tracking programs to maintain accurate cylinder balances; maintain documentation of cylinder balance adjustments; manage the process of cylinder balance adjustments physically and administratively; and be prepared to formally present customers with historical information.
  • Communicates with fill plant regarding turnaround schedules and asset requirements, and new opportunity requirements.
  • Accountable for quality of products delivered and proficiently execute Air Liquide processes within our Quality Management Systems.
  • Reports to Gulf Region sales manager, takes direction for implementation of on site services and direct customer interaction from Account Management/Customer Service team.
  • Place orders with Air Liquide facilities to replenish stock and ensure complete orders.
  • Reduce inventory within plant to ensure guaranteed savings to customers. Must document savings and prepare and present savings presentations to customers.
  • Work with all departments within organization to ensure complete satisfaction and compliance with service contract.
  • Participate in customer and Air Liquide programs including, but not limited to: Safety, Administrative Training, and Operations.
  • Comply with security and safety regulations of customers and Air Liquide
General Requirements:
  • Safety is a condition of continued employment •Bachelors Degree or equivalent experience (Equivalent experience described as 5 or more years in the specialty gas business or related 2year technical training)
  • Good Communication Skills
  • Ability to follow both written and verbal instructions
  • Evidence of previous work in a successful team environment
  • Knowledge of all proper reporting procedures per onsite and Air Liquide operations policy
  • Demonstrate ability to coordinate daily activities to meet or exceed customer expectations
  • Display aptitude for controlling an emergency situation and coordinating problem solving actions
  • Able to understand and abide by stringent safety rules
  • Moderate to heavy lifting on an occasional basis.
  • Develop proficiency in navigation of Air Liquide computer based programs for purposes of performing administrative account management support
  • Network internally and seeks out information
  • Develop an advanced proficiency in creative problem solving; demonstrate the ability to manage ambiguous situation; & execute good and ethical business decision
  • Develop a basic understand of Air Liquide contract language and demonstrate effective execution of contract terms.

Air Liquide - 2 years ago - save job
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Air Liquide – present in 80 countries with more than 50,000 employees – is the world leader in gases technology and health....