Bright House Networks is an award-winning company made up of friendly, energetic employees who go above and beyond to provide exceptional customer service. Our strength is in our employees. Customer loyalty is our top priority, and our employees are committed to building unique relationships in a fast-paced team environment. Bright House Networks encourages a positive, supportive and open culture which rewards employee accountability and grants empowerment for all members of our team. Our commitment to diversity guarantees we employ the best.
This position reports to the Manager of DA Billing and does not have any direct reports. This position interfaces with employees and management from all departments and has frequent outside contact with executives and customers within and outside of our industry as well as the public
The DA Billing Specialist I is responsible for providing overall billing, reconciliation, collection, quality assurance and reporting for Dedicated Access products and services. This position is required to develop procedures to meet the growing needs of the business. New billing concepts will be introduced including but not limited to – hierarchical billing, metro Ethernet billing, governmental/education billing support, telecom and carrier billing. This position will perform customer facing job functions such as billing support, collections and customer service related activities.
Sitting for long periods of time, typing and reading on a computer, talking on the telephone
Work inside throughout the year. Flexible hours may be required
Materials & Equipment Used
Computer, printer, telephone, fax machine and copies
Perform general data entry functions including work order closure, quality assurance, payment application to ensure accurate billing
Coordinate Dedicated Access Services delinquency actions and collections on a regular basis
Ability to generate and analyze billing system reports
Support billing activities for Dedicated Access customers across CSG and ICOMs billing systems
Prepares various reports for upper management
Perform quality assurance checks and identify rating discrepancies.
Daily order processing of enterprise, core, non-core and metro e- customers
Assist with customer database updates
Research, verify, and process all customer billing and collection inquiries and concerns (contact customer with final outcome)
Assist Management and Account Executives with customer inquires, research and provides updates and follow up with final resolution
Monthly account invoicing of Dedicated Access customers, includes billing details and maintain correspondence with customers
Assist with National accounts monthly reconciliation and regional revenue allocation
Monthly payment audits and reconciliations
Assist with payment research and provides updates and final resolution
Update and review department processes and procedures.
Act as liaison between the DA Billing Team and other departments.
Responsible for attending change management and product development meetings.
Attend customer meetings upon account executive’s request.
Bachelor’s degree preferred or equivalent experience.
Four years or more cable billing systems i.e. CSG/ICOMS experience preferred, but not required
Must have previous data entry or personal computer experience
Three to five years or more experience of account invoicing and billing details
Must be detailed oriented
Adaptable with demonstrated ability to think creatively
Excellent interpersonal skills are essential.
Five years or more in customer relations
Excellent written and verbal communication skills
Must be proficient in MS Word, Excel (required advanced excel knowledge with formulas, formatting, macros, pivot tables)
Bright House Networks - 13 months ago
Bright House Networks is a leading provider of entertainment and information services serving approximately one million customers in the...