Provides technical and organizational support for the Database Marketing Manager including but not limited to building offers in player tracking systems, updating existing reports, preparing list for direct mail programs, and preparing ad-hoc analysis.
ESSENTIAL JOB FUNCTIONS
-Offers in Casino Market Place, GHS and TIS systems.
-Maintains and updates existing reports on a daily, weekly, or monthly basis.
-Investigates and solves data quality issues and trains users as needed.
-Manipulates and sorts player lists in preparations for direct mail vendors.
-Uploads Player Tags in CMP.
-Prepares graphical interpretation of raw data.
-Performs maintenance on various Access forms crated for operational processes.
-Prepares ad-hoc analysis upon request.
-Maintains professional relations with vendors, customers and harmonious relationships with co-workers.
-Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
-Other duties as assigned
EDUCATION and/or EXPERIENCE
- 2-3 years experience in database marketing required and/or combination of education and related work experience.
Bachelors degree in related field preferred
- High School Diploma/GED or equivalent required.
- Casino or hospitality experience preferred.
-Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
-Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
-Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
-Must be able and willing to work flexible hours to include evenings, weekends and holidays.
-Must be detail-oriented.
-Must possess excellent time management skills.
-Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
-Must be computer literate.
-Proficient knowledge of Microsoft Office is required.
-Expert skills in Excel is required.
-Knowledge of Access is required.
-Proven ability to work with mail merge and address cleansing products.
-General computer troubleshooting skills preferred.
-Ability to function in non-standard situations where some judgment must be exercised.
-Ability to analyze raw data to find trends and anomalies.
-Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
-Must possess the ability to understand and interpret graphical representation of data.
Seminole Gaming - 15 months ago