CALL CENTER INBOUND
Lehigh Technical - Great Neck, NY

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LOOKING FOR GREAT CALL CENTER CUSTOMER SERVICE CANDIDATES ANY INSURANCE OR MEDICAL BACKGROUND IS MAJOR PLUS......SEND RESUME AND CALL ME...

Job Summary:

The CALL CENTER Associate will be responsible for receiving, diagnosing and resolving incoming calls. MUST HAVE PRIOR EXPERIENCE IN A CALL CENTER TO QUALIFY

Role Qualifications::
  • Provides superior service via phones.
  • Uses questioning and listening skills that support effective telephone communication.
  • Investigates and proposes solutions.

    Responsibilities:
    • Issue Certificates of Insurance.
    • Issue duplicate bills.
    • Communicate status of claims.
    • Document calls.
    • Understands the impact of attitude in handling calls professionally.
    • Effectively deals with job stress, angry callers, and upset insureds, policyholders and brokers.
    • Uses the most appropriate way to communicate with different behavior types over the telephone.
    • Applies the elements of building positive rapport with different types of callers over the phone.
    • Applies the proper telephone etiquette to satisfy various callers situations.
    • Applies appropriate actions to effectively control a telephone call.
    • Identifies voice skills and how to enhance a good telephone presentation.
    • Meets commitments to callers.
    • Determines callers needs
    • Refer calls to Specialists when required.

    Essential Skills and Experience:
    • years experience in the insurance industry
    • Excellent Customer Service Skills.
    • Strong problem solving/troubleshooting skills.
    • Ability to empathize with the caller.
    • Ability to document findings and recommend solutions.
    • Requires analytical and organizational skills

    Please make sure your have working daytime number on your resume.

    NO header or footer on your resume it cuts off all your information.

    Rose Zizzo

    About this company
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