DIRECTOR, ACCOUNT SERVICES
Delta Dental - Alpharetta, GA

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The incumbent in this position is responsible for overseeing all activities associated with strategic management of inforce customers, contract renewal negotiations and management and oversees implementation of all new groups.

Detailed Description
  • Collaborates with sales management to execute a proactive service plan for in-house customers.
  • Develops and monitors the call schedule for each Account Manager to ensure clients are seen at appropriate frequencies.
  • Cultivate relationships with groups and brokers that lead to opportunities for product education and request for quotes.
  • Oversees implementation activities for all groups to ensure timelines are met, procedures are followed and clients are satisfied.
  • Identify areas of development for each team member and implement appropriate group or individual training.
  • Directs the Accounts Services functions to ensure programs support division and enterprise-wide goals and objectives. Manages staff including determining staffing needs, setting goals, interviewing, selecting, coaching, and evaluating the performance of all direct reports. Ensures staff receives on-going training. Promotes a constructive work environment; organizing staff to accomplish sales targets and objectives.
  • Develops annual department and project budgets; identifies variances and takes corrective actions as appropriate.
  • Performs miscellaneous duties as assigned.
Job Requirements
  • A Bachelor's degree in a related field or equivalent successful work experience education or training.
  • 5 years account servicing or group benefits sales experience.
  • A minimum of 3 year management experience is a sales environment.

  • 1 - 3 years experience in employee benefit programs preferred. Life and disability license preferred. Strong organizational/time management skills and multi-tasking abilities.
  • Strong presentation, analytical and problem solving skills.
  • Ability to respond to multiple tasks and leadership direction while balancing competing demands.
  • A valid driver's license, ability to travel and sustain company expenses for a period of one month.
  • Ability to exhibit strong leadership by including appropriate people in decision making process.
  • Ability to negotiate with brokers and top level clients.
  • Strong knowledge of group dental healthcare terminology.
  • PC literacy required; MSOffice skills (Outlook, Word, Excel, PowerPoint).
  • Regularly required to operate standard office equipment (personal computer, photocopy machine, fax machine, etc.).
Additional Details

As an eligible candidate for a position at Delta Dental, you must possess the following:
  • Ability to appear for work on time
  • Ability to appear at a physical location
  • Ability to perform job duties for a specific duration of time
  • Ability to follow directions from a supervisor
  • Ability to interact well with co-workers
  • Ability to understand and follow work rules and procedures
  • Ability to accept constructive criticism
  • Ability to maintain regular/consistent attendance and adhere to scheduled shifts
  • Ability to maintain regular/consistent attendance and a full-time schedule
  • Ability to maintain current status on projects
  • Ability to stay current on training/issues in field
Effective service depends upon each employee performing his/her duties to the best of his/her abilities; frequent absences can disrupt business operations and create additional work for coworkers; prompt and regular attendance is critical to the success of the company's mission; employees are encouraged to be conscientious concerning attendance to avoid any potential disciplinary action.

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About this company
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Delta Dental of California doesn't just help keep the mouths of movie stars clean. The not-for-profit company is a member of the Delta...