Position Overview: Direct and organize the activities of the Food and Beverage Department to maintain high standards of food and beverage quality, service and merchandising to maximize hotel profitability.
Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
-Direct the F&B Team, by coaching, counseling, providing guidance and direction, correcting work, while motivating team to improve and maintain positive morale
-Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation
-Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub-departments, e.g. room service, restaurants, banquets, kitchens, steward, etc
-Develop, implement and monitor schedules for the operation of all food and beverage sub-departments to achieve a profitable result
-Participate with Food and Beverage managers in the creation of menus designed to attract a predetermined customer market Implement effective control of food, beverage and labor costs among all sub-departments to Turnberry Hospitality standards
-Assist managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising and promotion Interview, hire, train, resolve problems, provide open communication and recommend discipline and/or termination when appropriate Ensure service standards are met throughout the F&B operations
-Abide by all Local, State, Federal and Corporate requirements pertaining to serving alcoholic beverages
-Regularly visit and walk through and visually inspect F&B areas and equipment
-Regularly review and evaluate the degree of guest satisfaction of the individual restaurants and banquet service, to recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment
-Develop operating tools necessary and incidental to modern management principles, e.g. budgeting, forecasting purchase specifications, recipes, portion specifications, menu abstracts, food production control etc
-Continuously evaluate the performance and encourage improvement of the associates in the food and beverage department.
-Plan and administer a training and development program within the department which will provide well trained associate at all levels
-Resolve any guest concerns/complaints; address root issue
-Other duties and responsibilities as assigned
-The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
-Maintains strong influence within all hiring, training, performance evaluations, discipline and/or termination decisions.
-Responsible for receiving, processing and investigating complaints made per the existing harassment policy.
Qualifications, Job knowledge, Experience, Skills, Abilities:
-4 Year College degree preferred in Hospitality or Business field 3+ years of experience in hotel industry, Management and Food & Beverage area
-Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
-Excellent communication skills, both verbally and in wring, to respond to guest requests and give direction to co-workers;
-Knowledge of all applicable federal, state and local health and safety regulations.
-Ability to grasp, lift, carry or transport up to 30 pounds.
-Ability to operate various food and beverage equipment
-Ability to perform accurate complex mathematical calculations
-Maintain professionalism at all times, demonstrating courtesy and respect to guests and co-workers
-Ability to manage and resolve conflicts and multitask Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, diplomacy to defuse anger, collect accurate information and resolve conflicts.
-Ability to move throughout all food and beverage areas and hospitality suites and continuously perform essential job functions.
-Ability to access and accurately input information using a moderately complex computer system. Ability to observe and distinguish product quality by smell, taste, and appearance.
Turnberry Associates tries to turn real estate into gold. The company develops and manages commercial and residential real estate, primarily...