DIRECTOR OF REGISTRATION
Provide oversight and direction for organizational planning, strategic development and operational performance of Patient Access Departments of Admitting and Scheduling.
Develop and maintain positive relationships with the Medical Staff, payers, community resources and hospital operational departments to ensure collaboration and cooperation with revenue initiatives.
Implement new technologies and/or systems to ensure Bad Debt/Charity are at or below benchmark targets.
Establish annual upfront cash collection goals and ensure revenue cycle systems and strategies are in place to meet or exceed thresholds in consultation with the Central Billing Office.
Provide focus and resources to front-end
Facilitate, monitor and enforce statutory and regulatory requirements in accordance with HCFA, JCAHO, AOA, AHCA and Medical Staff Rules & Regulations.
Participate in monthly Finance and Revenue Cycle meetings, reporting on activity related to Patient Access Management.
Attend annual AHS PFS meeting held as scheduled.
Supervise all assigned staff to monitor and ensure quality completion of key responsibilities.
Develops, implements and evaluates policies, standards, educational services, and programs that support the departments.
Demonstrates initiatives in developing, implementing and analyzing quality improvement activities and outcomes of the departments.
Develops and submits budget assumptions, capital and annual budgets for the departments.
Adheres to approved budgets; tracks applicable programs and services for social accountability purposes.
Initiates activities to enhance revenues and support cost reduction and containment activities.
Initiates and/or participates in methods to reduce salary expenses (i.e. FTE reduction, skill mix changes, overtime usage, PRN usage, Agency Usage, and census fluctuation).
Shows evidence of productivity as measured by the goals of worked and paid FTE’s, and actively manages the overall department budgets.
Analyzes and monitors compliance with accrediting and regulatory agency standards, including JCAHO, TDH, TMSBE, licensing boards, etc.
Identifies and corrects environmental and practice safety issues.
Contributes to the recruitment and retention of employees.
Resolves employee satisfaction concerns in a timely manner, assuring they have been thoroughly investigated and appropriate actions taken, including notification of Human Resources if necessary.
Resolves patient satisfaction concerns in a timely manner, assuring they have been thoroughly addressed and appropriate action taken.
Submits reports and requests for information by established deadlines.
Develops job descriptions and performance criteria.
Employee performance evaluations completed (administered, signed by the employee and submitted to Human Resources) within 30 days prior to or 30 days after the employee’s anniversary date.
Represents CTMC in a professional manner to employees and community members.
Promotes professionalism in appearance, positive attitude, and confidentiality.
2 to 5 subordinates who supervise a total of 25 to 35 employees in the following departments: Pre-registration, Scheduling, Admissions, Emergency Department Admissions.
Is responsible for the overall direction, coordination, and evaluation of these units and their employees.
Directly supervises all non-exempt (hourly) employees in the following departments Pre-registration, Scheduling, Admissions, Emergency Department Admissions.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
In conducting these activities the Director will exercise independent
judgement and discretion in the interest of
. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Effectively conducts counseling, disciplinary and termination sessions as needed, utilizing organizational and management skills.
Analyzes performance and prepares evaluations, effectively conducts annual performance reviews for subordinates in accordance with organizational policy and procedure.
Education & Experience
Bachelor's degree (B. A.) from four
year college or university
and two or more years related experience and/or training; or equivalent combination of education and experience in hospital registration and/or finance. Must have at least two years of management/supervisor experience.
This position plays a key role in emergency in preparedness/response at CTMC, and this position is required to complete the NIMS training courses for Healthcare within 90 days of hire.
NIMS 100, 200, 700 & 800 certification.
Licensure, Certification & Registration
Must maintain a current Texas State Driver's License and proof of liability insurance on file.
Director / Executive
Central Texas Medical Center
Feb 22, 2013, 2:56:22 PM
Adventist Health System - 17 months ago