DIrector of Human Resources
Children's Services of Roxbury, Inc. - Roxbury, MA

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Reports To: President & CEO
Location: 520 Dudley Street Roxbury, MA 02119
Position Summary:
Children’s Services of Roxbury, Inc. (CSR), a highly regarded, community-based human services provider in Massachusetts, is in search of a Director of Human Resources to lead all aspects of managing the organization’s human capital. The ideal candidate is an exceptional leader with extensive experience leading human resource functions, preferably in the human services field. The Director will lead the HR department in accordance with the policies and practices of CSR in a manner that aligns with its mission, vision and values. The Director will also be responsible for strategic human resource planning which will provide the agency with the best talent available and position the agency as an Employer of Choice in Massachusetts.

  • Lead the organization’s human resource function in a manner that aligns with and supports the mission, vision, and values of the organization, including the organization’s work to strengthen families and provide trauma-informed care.
  • Participate in the development of the agencies plans and programs as a strategic partner, particularly from the perspective of the impact on staff.
  • Develop and implement strategies to identify diverse talent within and outside the agency for positions of responsibility. Develop and implement effective strategies to recruit, interview, select, orient, and train employees. Counsel managers on candidate selection. Assess effectiveness of strategies and recommend changes.

 Maintain competitive compensation programs to provide motivation, incentives and rewards for effective performance. Responsible for developing compensation strategies and practices that reflect the external market, internal equity, cost-effectiveness, and current industry practices. Maintain compensation plan by conducting periodic pay surveys; conducting job evaluations; recommending, planning, and implementing pay structure revisions.
 Administer and maintain employee benefits programs. Obtain and evaluate bids for benefit contracts. Recommend benefit programs to management. Design and implement programs to educate staff about available benefits. Direct the processing of benefit claims.

  • Develop programs that embrace applicants and employees of all backgrounds and facilitate the full development of all employees.
  • Identify competency, knowledge and talent gaps and develop specific programs for filing the gaps. Areas of activity will include succession planning programs for key contributors and management positions, training and development programs to prepare employees for more significant responsibilities, and general development programs to enhance employee knowledge and understanding of the work of the organization.
  • Enhance or develop, implement and enforce appropriate policies and procedures to effectively manage the human resources of the agency. Included in this area, but not limited to, are policies and procedures for employee relations, affirmative action, sexual harassment, employee grievances, external education and career development. Responsible for updating employee manual and keeping employees informed of all changes in policies. Make appropriate adjustments to concerns and suggestions received from management and employees.
  • Provide technical advice and guidance to staff, especially supervisors, directors, and senior managers on policies, procedures, and personnel matters. Provide coaching to staff to create and maintain a work environment with high morale and productivity. Ensure employee work performance is regularly monitored and appraised. Provide training and guidance to managers on coaching employees, conducting performance evaluations, and addressing performance concerns. Hear and resolve employee grievances. Counsel employees and supervisors.

 Ensure organization operates in compliance with federal, state, and local requirements regarding employment and human resource policies and practices. Conduct investigations as needed. Maintain personnel files consistent with applicable laws and contract requirements. Represent organization at hearings.

  • Serve as the plan administrator for the 401K plan, including filing appropriate documents in a timely manner and coordinating plan audit.

 Continually assess the competitiveness of all programs and practices against relevant comparable organizations in the human services industry. Track and analyze HR metrics, including recruitment and employees relations trends. Conduct and analyze exit interviews.
 Enhance or develop human resource systems that will improve overall operation and effectiveness of the organization. In particular, manage human resource information software database and necessary reports for critical analyses of the HR function and the people resources of the agency.
 Manage budget of the human resource department.
Other duties include the development and administration of:
Occupational Safety Health Act (OSHA) standards compliance
Agency insurances such as workers compensation, long and short term disability and life and supplemental insurance.

Education, Skills, and Experience:

  • Bachelor’s degree in Human Resources or related field required. Masters degree preferred.
  • Minimum 5 years of progressive experience in human resources with extensive experience in hiring, recruiting, human resource management, benefits administration, performance management, compensation and wage structure, and employment law
  • Deep understanding of HIPAA Law Compliance, State and Federal employment regulations and requirements
  • Advanced experience in HRIS system management, ADP preferred
  • Strong experience in FMLA & COBRA Management
  • High energy and an ability to offer consistency to multiple teams of employees at multiple locations
  • Strong proficiency in Microsoft Office – particularly Word, Excel, and PowerPoint
  • Excellent verbal and written communication skills; ability to communicate clearly and concisely

 Analytical and data-oriented

  • Ability to work under the pressure of tight deadlines
  • Ability to have difficult conversations, mediate complex issues, and effectively de-escalate and resolve conflicts

 Ability to be objective and understand differing perspectives

  • Ability to work with colleagues at all levels and skill sets

 A strategic thinker with sound technical skills, analytical ability, good judgment and strong operational focus
 A well organized and self-directed individual who is also a team player
 An intelligent, articulate and compassionate individual who can relate to people at all levels of the organization

Desired Personality Traits:

  • Strong communication and people skills
  • Dependable and reliable
  • Unquestionable ability to be discreet and maintain high levels of confidentiality
  • Sense of humor and appreciation of the strength and complexity of the organization
  • Mature interpersonal style, ability to interact well with a diverse range of people

 Energetic, forward thinking and creative individual with high ethical standards

About Children’s Services of Roxbury, Inc.
Children’s Services of Roxbury, Inc. is a highly regarded, community-based, non-profit organization that strives to provide high quality services to economically disadvantaged children, youth, families, and individuals thereby promoting and strengthening family life and individual growth. We operate a wide spectrum of programs over four core areas of service: Youth and Family Support Services; Early Education and Care; Emergency and Transitional Housing; and Behavioral Health Services. With over 6,000 children and families served annually, 350 staff, and offices located in Roxbury, Tewksbury, Worcester and Northampton, CSR is regarded as one of the largest, minority-operated human service providers in Massachusetts.
Search closes on March 29, 2013.
This is a full-time (40 hours/week) position.