Summary The Incumbent, reporting to the Contact Center Manager, is responsible for developing and maintaining Samsung’s ARS (Automated Response System.) FAQ development, rules mapping, content/questions analysis and refinement are key areas of this position. Additionally, this position will maintain and develop a significant portion of web self service deliverables (handy links, phone menu trees, etc.) This position will also be responsible for web self service metrics and reporting. ...
Samsung - 19 months ago
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