Data Center Operations Analyst
ConAgra Foods - Omaha, NE

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Proactively manages and monitors real-time and Data Center performance metrics in order to consistently achieve established Service Level Objectives. Data Center Operation Analysts engage in triage and escalation of major problems. Position Responsibilities
Triages minor problems and takes appropriate corrective action to ensure availability and minimize downtime

Escalates major problems to appropriate technology owners

Researches and recommends process improvement solutions and ensure efficiency of the established procedures to achieve optimum performance levels for data center operations

Monitors performance and identifies real-time changes/needs

Communicates to stakeholders any outages or events that may impact service

Protects customer experience by managing Service Levels

Provides status updates and alerts

Review and address anomalies in intraday status and provide summaries around service level, volume impacts and operational issues

Monitors supports and troubleshoots the infrastructure for operating issues involving failures, degradation of service and event correlation using various software and hardware monitoring tools

Works with internal and external customers via phone, chat, email and other resources to resolve issues

Provides constant reviews and feedback to management around potential risks and take appropriate corrective and/or preventive measures

Works closely with all IT teams to ensure that all data center processes are working as designed to provide optimal performance Position Qualifications
4+ years work experience in information systems or a related field

Bachelor’s degree preferred

Knowledge and understanding of IT Support structures

Experience assisting with technical resolution preferred

Technical knowledge of Desktop and LAN environments with the ability to apply that knowledge to problem resolution

Possess excellent written and verbal communication skills

Possess excellent skills working as a member of a team

Ability to interface with all levels of the ConAgra Foods Enterprise

Customer service focus in a team environment

A high sense of urgency

About this company
408 reviews
ConAgra Foods fills the refrigerators, freezers, and pantries of most households. The company produces name-brand packaged and frozen...