Data Center Support Technician
Peak 10 - Raleigh, NC

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The Data Center Support Technician is a 24x7x365, market based position responsible for providing physical and technical support to Peak 10 customers and resources. Candidates to be considered for this role must be able to work within the framework of the overall Peak 10 Support Strategy. DCST’s must be able to demonstrate the ability to represent Peak 10 during interactions with customers and internal resources in a calm and professional manner.

Key Responsibilities:
  • Provide Support to the Peak 10 Customer Base
o Timely resolution and/or escalation of customer issues

o Maintain a level of professionalism while engaging with customers

o Troubleshoot and document technical issues using Peak 10 ticketing system

o Follow Peak 10 Support processes and procedures

  • Assist in Facility Operations
o Complete Facility Rounds

o Secure receipt and shipping of packages

o General data center upkeep

o Follow Peak 10 data center policies and procedures

o Participate in Facility Training Programs

o Work with Market Facility Operations Engineer on daily data center management

  • Provision Peak 10 Services
o Assist and/or complete physical and logical installations of Peak 10 services

o Update all relevant and required documentation

o Manage assigned workflow tasks in order to provide timely turnaround to customers

Requirements:
  • AA, BS, or High School Diploma and actively pursuing and advanced degree in the technology field
  • Familiarity with various server, application, and network technologies including:
  • Remote Desktop, SSH, Console Access
  • Microsoft Server Technologies (IIS, SQL, Exchange, etc…)
  • VMWare and/or other virtualization technologies
  • Linux (or other *nix platforms)
  • VLAN’s, ACL’s, IP subnets
  • SNMP
  • Excellent people and proactive communications skills
  • Experience with ticket documentation system preferred
  • Strong attention to detail, and a capacity to follow procedures

About this company
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Peak 10 provides data center management, Web hosting, and other services from nearly 20 data centers located in Florida, Georgia, Kentucky,...