Data Center Team Lead (Senior Technologi...
City of Palo Alto - Palo Alto, CA

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Reports To:
IT Operations Manager

Supervises:
Yes

Purpose of Classification

Local government is undergoing radical change and
much of it is being powered by new technologies.


The IT department for the City of Palo Alto is one of the game-changing agencies in the US leading the use of innovation to power the next generation of government services. We are looking for big thinkers and leaders to help create a model for local democracy. Are you that person? If so, we want you to join our team as a forward-thinking Data Center Team Lead. Be part of something amazing. We’ll be waiting for you. The Information Technology Department is seeking an experienced, high-level, high energy system administrator.

The City of Palo Alto is comprised of roughly 30 locations, 1200 computers, 160 servers, 3 Data Centers (1 primary and 2 secondary).

Under the general supervision of the IT Operations Manager, is responsible for all City data center operations including, but not limited to, designing, planning, implementation, and support/administration.

Distinguishing Characteristics

This classification is at the expert professional level. Incumbents reconfigure City applications to follow designated business processes. Performs professional level project and program management and design; preparing reports and presentations for review, manages City enterprise infrastructure, systems/network, and applications; assessment of City needs for business process and technology solutions. Must have the ability to create RFPs, CMRs, written and oral reports and present to executive staff and council. Creates reports and presentations for public meetings, liaisons with other departments, external agencies, vendors and the public. Creates task assignments for staff and may supervise personnel, assess operational goals and objectives related to one or more departmental functions.

Essential Duties:

Essential and other important responsibilities and duties may include, but are not limited to, the following:
  • Maintaining and supporting all activities in the Data Center
  • Installation, configuration, and maintenance of all server equipment
  • Troubleshooting and resolving hardware and Windows Server Operating system issues
  • Providing system administration for Active Directory
  • Providing Tier 3 technical support to the organization
  • Implementing backup and disaster recovery solutions
  • Utilizing virtualization technologies for service deployment
  • Managing projects within deadlines and provide weekly project status reports to management
  • Analyze performance of the environment and provide recommendations for improvement
  • Provides project management leadership for specific automated systems projects, which includes: collecting and analyzing business requirements; proposing solutions and alternatives; defining application development scopes of work and tasks; project budget creation and tracking, assessing user needs; identifying appropriate tools to meet user needs; interviewing internal customers; preparing bid specifications; evaluating bids; coordinating activities with external vendors and internal customers; and/or, performing other related activities.
  • Evaluates, designs, programs, implements, tests, tunes, and maintains Information Technology infrastructure, websites, software applications, back-end and front-end servers, hardware/network, database creation/administration, telecommunication systems, and/or other related items, day-to-day systems administration including data storage and system back-ups.
  • Provides consulting assistance and services to application users; suggests, designs, tests, implements, troubleshoots, and evaluates technology and business process efficiencies and solutions.
  • Provides advanced end-user support, including researching user complaints, researching issues, answering technical questions, and/or assisting with application revisions or problems.
  • Maintains a variety of records and/or documentation for assigned area of responsibility. Operates and administers Information Technology or telecommunications management tools.
  • Develops, prepares, and facilitates end-user training.
  • Develops a variety of applications, procedures, reports, scripts, and/or interfaces.
  • Researches and evaluates hardware and software; recommends and justifies purchase suggestions; works with vendors on the installation, operation, and maintenance of medium to large scale hardware and software products running on various computer systems.
  • Participates in a variety of meetings, committees, and/or other related groups in order to receive and convey information regarding needs assessment, fulfillment and usability.
  • Negotiates services and software contracts with vendors and consultants; manages vendor and contractor relationships.
  • Oversees the monitoring and maintenance of applicable hardware, software, telephone, and/or other related inventory items.
Performs other duties of a similar nature or level.

Minimum Qualifications:

Sufficient education, training and/or work experience to demonstrate possession of the following knowledge and skills, which would typically be acquired through:
Bachelor’s Degree in Information Technology or a related field and five years of progressively responsible, professional Information Technology experience; or, an equivalent combination of education and experience sufficient to successfully perform a particular subset of the essential duties of the job such as those listed above.
Must also meet the following minimum qualifications:

-Must have MCSE or equivalent. MCSE preferred.
-Must have CCNA or equivalent
-10 years proven experience as a Windows Server administrator in an environment supporting over 100 servers
-10 years proven experience administering Active Directory
-Tier 3 support
-Proven experience supporting Exchange and OWA
-Proven experience utilizing virtualization technologies in an Enterprise environment
-Proven experience designing and implementing disaster recovery and backup solutions
-Proven experience supporting and maintaining of DNS
-Must have strong oral and written communication skills
-Must be a collaborative team player and business partner

Licensing Requirements:
Depending on area of assignment, some positions may require:
  • Valid California Driver’s License;
  • One or more certifications related to specific technical discipline.

Ideal Candidate:

Certifications:
-Must have MCSE or equivalent. MCSE preferred.
-Must have CCNA or equivalent
-PMP certification a plus
-ITIL certification a plus

Experience with the following is preferred:
Server Hardware: HP DL380 series
OS: Windows Server 2008 and 2012
Virtualization: Hyper-V
Email: Exchange 2010
Forefront and Endpoint protection
Sharepoint 2007, 2010, and 2012
Cloud Provider: Azure

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