Data Center Technician
Proofpoint - Sunnyvale, CA

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Data Center Technician - Sunnyvale, CA

Responsibilities:
  • Hardware/Software configuration experience
  • Diligently manage tickets and work to insure that customer issues are addressed, followed up on, or escalated in a timely manner
  • Monitor and investigate network alerts using an array of monitoring tools and troubleshooting techniques
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
  • Documents, maintains, upgrades or replaces hardware and software systems
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
  • Relies on experience and judgment to plan and accomplish goals
  • Works under general supervision
  • Create network incident reporting notifications for unplanned network outages
  • Contribute to team process, provisioning, and troubleshooting documentation
  • Demonstrate reliability and attention to detail while participating in network audit projects
Requirements:
  • 8-10 years related work experience
  • Must have previous experience racking and stacking in a Data Center or NOC environment
  • Familiarity with a variety of tech support concepts, practices, and procedures
  • A certain degree of creativity and latitude required
  • May require an Associate's degree or its equivalent
  • 50-75% travel

Proofpoint - 15 months ago - save job - copy to clipboard
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