Data Integrity Analyst
RR Donnelley - New York, NY
Operational and Data Integrity

Ensure work is performed according to prioritized schedules / deadlines and that all deadlines are met or effectively renegotiated according to established SLAs

Ensure effective communication and relationships with end users across all service offerings

Oversee quality control processes and ensure all requirements are adhered too over client procedures

Buddy with new team members to share knowledge

Assist in analysis of client feedback/ and provide accurate reports/analysis to the client and Manager

Provide timely and professional customer support

Identify and offer ideas on service/process enhancements to direct Manager and client

Participate in strategic and maintenance meetings with project managers and developers for applications supported

Assist in escalation and troubleshooting for supported applications

Provide data analysis and verification of client legal entity structure to ensure correct reporting

Clean data contained in the CRM system regularly according to standard client policy

Monitor email groups and adminiter entitlements and grant permission for client applications

Monitor email groups and address requests and/or issues in a timely manner and escalate appropriately as required

Process regularly scheduled reports for correcting and updating data discrepancies, such as Client tickers, Contact Functional roles, Contact moves, and Contact photo uploads

Create and update banker profiles for daily news email delivery from third party vendor

Map board relationships from external vendor feed to match respective records in CRM system

Daily maintenance of RDDS disclosure feeds and resolving any exceptions that arise with data and resolve to make sure disclosures are reporting correctly

Documentation

Assist in the development of processes and policies to support data quality and integrity

Create and update documentation for software releases and upgrades

Maintain a review process to ensure documentation is accurate and reflects process changes

Training & Education

Educate end users on data quality policies

Serve as subject matter expert on data integrity and quality best practices

Special Projects

Participate in quality testing for software releases and upgrades

Adhoc data clean-up exercises

Required Skills

Excellent interpersonal, organizational and system skills

Team player – will be working with global teams

Ability to work/multi-task in a fast-paced environment and meet deadlines

Effective written and verbal communication skills

Strong computer skills (Outlook, Excel, Internet)

Must have excellent problem-solving skills and a keen eye for details

Must be able to quickly understand new business initiatives and be quick to learn internal applications

OTJ-ADM

Required Experience

RR Donnelley - 28 days ago - save job - block
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About this company
319 reviews
RR Donnelley is a global provider of integrated communications. The company works collaboratively with more than 60,000 customers worldwide...