Data Logistic Analyst
Link Technologies LLC - Las Vegas, NV

This job posting is no longer available on Link Technologies LLC. Find similar jobs:Data Logistic Analyst jobs - Link Technologies jobs

Link Technologies is currently looking for a Data Logistic Analyst for a contract position in Las Vegas, NV. This is an opportunity with a leading gaming and hospitality company. Interested qualified candidates are encouraged to apply!

Responsibilities/Purpose
  • This individual will be responsible for supporting the call center with technical support with regards to the software and hardware applications.
  • Support of proprietary web based reporting application.
  • Support of move, add and changes for telephony system and call center applications
  • Execute weekly and monthly System maintenance plans.
  • Desktop support of computers and telephones.

Job Functions:
  • Coordinates telephone equipment changes including additions, deletions and moving of equipment
  • This position will be a mix of development and support of a wide-spread I3 Telephony network.
  • Generates and follows through on new ideas/solutions on specific call center issues, and participates in projects and process improvement initiatives to improve the operation.
  • Ensures that all client established IT processes are followed.
  • Establishes, measures, documents, reports and communicates data based on accurately.
  • Create automated custom reports and scorecards that provide data at all levels of employees including agent, supervisor, and executive leadership.
  • Swiftly resolves issues and reports potential issues to senior management if needed.
  • Develops, plans and implements project work plans, arranges for necessary resources, monitors progress and resolves problems to ensure that deadlines are met.
  • Works with management to formulate and continually modify, as needed the long-term call center reporting needs.
  • Provides regular status updates to necessary site contacts/management on service restoration process/timeline.
  • Troubleshot and resolved all IC related desktop user issues.
  • IC system troubleshooting, system maintenance and monitoring
  • Maintained telephony resources and equipment such as T1*s, PRI*s, DID*s, POTS lines, telephones, headsets, etc.
  • Ensures that the technology to assist all call center departments are available to support any interactions efficiently, accurately and professionally as they assist internal and external customers.
  • Ensures that all client established IT processes are followed.
  • Establishes, measures, documents, reports and communicates data based on accurately.
  • Create automated custom reports and scorecards that provide data at all levels of employees including agent, supervisor, and executive leadership.
  • Swiftly resolves issues and reports potential issues to senior management if needed.

Essential Requirements:

Education:
  • High school diploma or equivalent required
  • College degree or equivalent experience and training.

Experience:
  • VB, ASP.net, SQL query experience a must.
  • HTML experience.
  • Project management skills a plus.
  • Experience working in Call Center environment a plus.
  • Crystal reporting a plus

Abilities:
  • Must be 21 years of age or older
  • Good organizational skills
  • Must complete a required test to demonstrate technical skills
  • Ability to manage multiple tasks and projects.
  • Must be able to work independently as well as with a team
  • Must take initiative and with minimal supervision
  • Able to demonstrate leadership to a large, diverse team.
  • Highly motivated, proactive individual and independent thinker.
  • Problem solving; exercises good judgment when analyzing and solving problems, pays attention to details.
  • Must meet good performance requirements in current position, including productivity, quality, and attendance
  • Can handle multiple tasks in a high volume, high stress, and fast-paced environment while meeting deadlines.
  • Excellent listening and interpersonal skills.
  • Demonstrates a friendly, upbeat and positive disposition.
  • Excellent written and verbal communication skills are required.
  • Ability to read, write, speak and understand English.
  • Must be able to maintain a flexible working schedule based on business demands as well as being dependable and punctual.

Desired Experience:

Four year college degree in business management or related field.

To apply, please send your resume in MS Word format to jobs@linktechconsulting.com and reference Job ID # 5499. We look forward to working with you!