The Day Habilitation Service Manager (DHSM) ensures documentation and delivery of services in compliance with Medciaid regulations and Bay Cove standards. The Day Hab Service Manager performs case management duties for assigned program participants and supervises program staff working with assigned program participants. The DHSM is responsible for carrying out the mission by developing, implementing, and supervising daily program activities, Day Habilitation Service Plans/Individual Support Plans, maintaining client records, processing referrals for new program applicants, scheduling and coordinating ISP meetings and documentation, maintaining relations with those receiving program services, their supporters and other helpers, and representatives of Mass. Health and the Department of Mental Retardation. Specific duites include the following: supervision of the daily activities of direct care staff; training of direct care staff to ensure implementation of the Day Hab Service Plans and completion of progress notes; documentation and maintenance of records to demonstrate compliance with funding source requirments, DMR, Medicaid, other applicable regulations, and agency standards to maintain CARF accreditation; communication of our mission statement, vision, and standards of care; community relations, including relations with referring programs and programs serving mutual clients. S/he will participate with the Director of Day Habilitation and interdisciplinary team members to set measurable outcome objectives for the program, and staff, and provide information for the evaluation of staff.
• Supervision of daily operations of program activities and assigned direct care staff to ensure compliance to program schedules, Day Habilitation Service Plans, and standards of care.
Essential Functions of Position:
• Serve as Day Hab Service Manager (Medicaid regulatory title).
• Ensure compliance to Medicaid regulations, program mission and standards.
• Supervise and train assigned program staff to develop and use skills including therapeutic supports, curriculum development, leading program activities, reporting, data collection, and implementation of Day Habilitation Service Plan goals and objectives; schedule staff for out of program training as needed to meet training needs.
• Provide training and supervision to Developmental Specialists to ensure the documentation of data collection, completion of monthly progress notes, and maintenance of participant records.
• Conduct and document quarterly reviews of Day Habilitation Service Plans with interdisciplinary team.
• Develop and implement daily activity schedules for the program that provide teaching and skills training in accordance with objectives and goals set forth in the Day Habilitation Service Plans and ensure compliance with Day Hab regulations.
• Manage referral and admissions for assigned groups within program, including completion of pre-admission documentation, setting up records, conduct and submission of Severity profile.
• Perform assessments of development and functional skills of Day Hab program participants.
• Facilitate meetings with program participants to develop DHSP goals and objectives and promote the development of self-determination and decision-making skills.
• Provide leadership as a member of the Day Hab management team.
• Conduct service plan meetings.
• Lead team meetings.
• Document meeting minutes and supervision.
• Perform operations duties as assigned, including ordering supplies; quality management reviews of records; preparation of billing from attendance records.
• Perform direct care duties as needed to ensure staffing ratios and physical needs for program participants are met.
• Ensure that clients’ rights are fully respected, and that they are consistently treated respectfully, in a way that enhances their personal control over services provided by the program on their behalf, and that supports clients’ taking control and responsibility for their own development and mastery of skills to live as independently as possible.
• Develop tools to record data and supervise the recording of data to measure progress towards objectives; assist in the development of forms and reporting to ensure program compliance with funding source and agency requirements.
• Maintain good working relationships with representatives of funding sources, including representing Bay Cove and the program at official meetings with funders and other providers.
• Maintain good working relationships with collaborating programs both within and outside of the Center House/Bay Cove Human Services network, including MR/DD residential services.
Requirements for the Position
Bachelor's degree in a human services-related field with one year of service management in a day habilitation program or training program for people with developmental disabilities. As an alternative to a degree, at least two years experience in a day habilitation program or training program for people with developmental disabilities may be substituted.
Experience providing day services in a Day Hab setting is preferred with demonstrated knowledge of service delivery regulations and ability to develop functional tools for documentation.
Demonstrated knowledge and understanding of mental retardation and other developmental disabilities and principles to promote skills development.
Demonstrated excellent written and verbal communication skills.
Demonstrated training, team leadership, and supervision skills.
Demonstrated management, organization, and documentation skills to perform the duties of Day Hab Service Manager.
Knowledge of computer and word processing, use of Word and Excel to create forms and documents.
MA driver’s license.
An acceptable CORI (criminal record) assessment.
Ability to work collaboratively as a member of a multidisciplinary team.
Ability to engage program participants in meaningful activities and to provide physical care assistance.
Ability to effectively organize and coordinate the efforts of direct care staff.
Ability to assist program participants to develop skills to identify needs and set goals.
Ability to inspire and motivate staff to contribute effectively to achieving the program’s mission.
Ability to function under pressure in a fast-paced environment.
Ability to articulate and communicate the program’s mission and strategic direction in a consistent manner to direct care staff and community members.
Commitment to improving the quality of services to people with developmental disabilities and physical challenges by providing excellent services and demonstrating respect for the human rights and dignity of program participants.
Demonstrated ability to work effectively and collaboratively with individuals with developmental disabilities, other care providers, family, community members and state agency representatives.
Must obtain and maintain certification in CPR, Standard First Aid, and CPI and meet additional requirements for training as determined by program, agency, and/or regulation.
Ability to assist people with mobility impairments as needed.
Ability to lift 30 pounds.
Bay Cove Human Services - 14 months ago